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Tanya Matear

Tanya Matear

Acting Administration Assistant

Followers of Tanya Matear218 followers
location of Tanya MatearPerth, Western Australia, Australia

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  • Timeline

  • About me

    Senior Research and Strategy Officer at Department of Local Government, Sport and Cultural Industries

  • Education

    • Thornlie Christian College

      -

    • Swan Tafe

      2006 - 2006
      Certificate IV - Small Business Management

    • Swan Tafe

      2006 - 2006
      Certificate IV - Business Management

  • Experience

    • Department of Racing, Gaming and Liquor

      Jan 2009 - Aug 2009
      Acting Administration Assistant

      Provide research and administration support to Director; Prepare written correspondence; Organise and coordinate meetings

    • Department of Racing, Gaming and Liquor

      Jan 2010 - Apr 2010
      Acting Premises Inspector

      Inspect and report on liquor licence applications; Liaise with stakeholders on legislative requirements; Provide recommendations to Management on premises related issues

    • Department of Racing, Gaming and Liquor

      Jan 2011 - Sept 2011
      Acting Client Liaison Officer

      Liaise and develop positive relationships with stakeholders; Assist and present seminars; Prepare reports for Corporate Management

    • Department of Racing, Gaming and Liquor

      Jan 2012 - Oct 2012
      Acting Senior Customer Service Officer

      Provide a high level of customer service; Handle customer complaints; Assist with in-house seminars; Develop and review forms and information pamphlets

    • Building Commission, Department of Commerc

      Aug 2012 - Feb 2013
      Customer Service Team Leader

      Supervise the Call Centre and reception staff in providing skilled and efficient customer service; support direct manager with administration duties for the division; and provide advice and assistance to my team and customers on legislation, policy and procedures.

    • Department of Racing, Gaming and Liquor

      Apr 2016 - Oct 2016
      Acting Coordinator Liquor & Gambling

      Manage and coordinate team; Evaluate and determine low risk applications; Prepare reports, agenda papers and other correspondence; Develop and review procedures

    • Department of Racing, Gaming and Liquor

      Jan 2017 - Jun 2017

      Customer service; provide information to clients regarding legislative requirements, policies, guidelines and procedures; analyse and process various documentation and applications to ensure compliance with legislation, policies and guidelines; knowledge of a range of computer programs (i.e. TRIM, MYOB, RGL specific software); data entry in the form of reports, statistics and searches. Provide high level of customer service; Provide information to clients regarding the online lodgement of applications; Provide technical support for online accounts

      • Customer Service Officer

        Mar 2007 - Jun 2017

      • Acting Customer Service Officer: E-Busines

        Jan 2017 - May 2017

    • Department of Local Government, Sport and Cultural Industries

      Dec 2018 - Dec 2022

      • Key responsibility is monitoring, oversight and delivery of business improvement projects and programs, working in collaboration with DLGSC stakeholders. • Researches and investigates issues and/or develops and implements business improvement tools and identifies opportunities for improved business practices. • Facilitation and documentation of workshops and business process mapping activities.• Development of project statements and action plans.• Establishes and maintains a network of key internal and external stakeholders to consult, facilitate and negotiate the development of information and support implementation of projects.• Prepares reports, briefings, project updates and other required documentation.• Coordinates, administers and maintains the development, digitisation, automation, implementation and improvement of business improvement policies, procedures, templates and tools. Show less

      • Business Improvement Officer

        Mar 2022 - Dec 2022

      • Corporate Governance Officer

        Nov 2020 - Mar 2022

      • Project Officer

        Jun 2020 - Nov 2020

      • Strategy and Reporting Office

        Sept 2019 - May 2020

      • Customer Service Officer

        Jul 2017 - Sept 2019

      • Acting Business Support Officer

        Feb 2019 - Jun 2019

      • Acting Coordinator Licensing & Industry Services

        Dec 2018 - Feb 2019

    • Road Safety Commission

      Dec 2022 - Jan 2024
      Community Engagement Officer

    • Department of Local Government, Sport and Cultural Industries

      Jan 2024 - now

      • Senior Research and Strategy Officer

        Mar 2024 - now

      • Senior Project Manager

        Jan 2024 - Apr 2024

  • Licenses & Certifications

    • Certificate in Governance and Risk Management

      Australian Institute of Governance
      Oct 2021

    • Management Essentials (Managing People, Self & Change)

      Pubic Sector Commission
      Aug 2020

    • Responsible Service of Alcohol

      Feb 2009

    • PRINCE2® Foundation Certification Training

      ATI-Mirage Training & Business Solutions
      Nov 2021

    • Economic and Social Data Masterclass

      Bankwest Curtin Economics Centre (BCEC)
      Jul 2022

  • Honors & Awards

    • Awarded to Tanya Matear
      Leadership Recognition Award Department of Racing, Gaming & Liquor Dec 2016 "For taking on a mentoring role willingly, sharing her knowledge freely, in an extremely supportive way."
    • Awarded to Tanya Matear
      Teamwork Recognition Award Department of Racing, Gaming and Liquor Dec 2014