Hamzah Choudhury

Experience

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  Primark

  Apr 2019 - Apr 2022

  Retail Assistant

  - Addressed and resolved complex customer complaints in calm, efficient and friendly manner- Managed transactions with high accuracy to achieve smooth till reconciliations.- Regularly engaged with support functions on-site to ensure store operations were completed smoothly and accurately- Promptly and proactively replenished stock to improve product accessibility

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  Universal Television & Media Ltd

  Apr 2022 - Mar 2023

  Research and Business Development Executive

  - Identified audience-aligned opportunities by conducting market research and utilized Microsoft Office tools like PowerPoint for presenting findings to shareholders- Cultivated and managed client partnerships, resulting in recurring business consistent with company aims- Maintained a positive work environment while coordinating with team members to ensure daily processes were completed- Implemented sustainability initiatives, reducing environmental impact of operational processes

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  StraightIn

  Mar 2023 - Aug 2024

  Business Development Representative

  - Developed and maintained relationships with clients and stakeholders from diverse sectors- Proficiently leveraged Microsoft Excel and multiple CRM systems to document outcomes, streamline tasks, and monitor workflow- Identified and addressed client challenges by providing personalized solutions that enhanced overall customer satisfaction- Successfully managed and implemented internal operational processes to meet SLA metrics and maintain standards- Delivered effective training and ad-hoc assistance to team members, driving achievement of targets.- Detailed operations activities by producing and distributing high- quality reports, presenting findings to senior management. Show less