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Anshee Bundhun

Anshee Bundhun

Web Developer

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location of Anshee BundhunMalta

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  • Timeline

  • About me

    Partnership Delivery Manager at Relax Gaming Ltd

  • Education

    • Hindu Girls' College

      2001 - 2008
      High School Science PASS

      Activities and Societies: Prefect (Student Council 2005-2007) Higher School Certificate(2nd attempt-Nov 2008)Computing(B), Mathematics(B), Physics(D), French(B), General Paper(C)Higher School Certificate (1st attempt-Nov 2007)Computing(C), Mathematics(D), Physics(U), French(A), General Paper(B)School Certificate(Nov 2005)English Language(3), French(2), Mathematics(3), Additional Mathematics(6), Physics(5), Chemistry(6), Biology(7), Computer Studies(2)

    • University of Mauritius

      2009 - 2014
      Bachelor’s Degree BSc (Hons.) Computer Science PASS

      Project titled "Case-based learning with workflows"

  • Experience

    • LINKBYNET

      Mar 2014 - Aug 2016
      Web Developer

      Web development based on the ticketing system used and developed by the company itself.Development includes adding new features, maintenance of previously added features and modifications, and, adding new modules based on the requirements of the teams in the company. Languages used include ASP.net (MVC), coldfusion, C# and SQL.

    • Tek Experts

      Sept 2016 - Jan 2019
      Customer Support Engineer

      This work deals with two products, that is, LoadRunner and Performance Center.LoadRunner is a software testing tool that comprises of three main components, VuGen, Controller and Analysis. VuGen captures the end-user business process and creates an automated performance testing script. Controller organises, manages and monitors the load tests. While Analysis, helps you to view, dissect and compare the results of the load tests.Performance Center enables you to remotely monitor concurrent tests across different geographical locations and also, comprises of the above components as well.My role for these products is to provide technical support depending on the complexity of the issues being faced. Therefore, I keep track of the support cases, ensure satisfactory closure of cases based on the technical input, troubleshooting skills and knowledge provided on these issues. Show less

    • NetEnt

      Mar 2019 - Nov 2021
      Senior Customer Support Engineer

      Demonstrating strong analytical, troubleshooting and problem-solving skills. The need to exercise strong communication, organizational and customer service skills. Attention to detail is also a requirement, including the ability to work in teams, as well as independently, is important in this role.The job is to understand the customer’s needs, determine the urgency and priority by analysing the symptoms and collecting all information needed to resolve the request.It also involves helping CS Engineers with 1st line escalations.- Resolving requests when possible, escalate to other support groups and keeping track of / update customers on all open requests.- Handling all incoming support requests within SLA. - Troubleshoot software issues and report software bugs. - Document and update knowledge base articles. - Act as a bridge between different related teams- Scripting relevant reports for customers from SQL database or Data warehouse (BI) Show less

    • ACA Group

      Dec 2021 - Jun 2023
      Associate Application Support Engineer

    • Relax Gaming Ltd

      Aug 2023 - Aug 2023
      Partnership Delivery Coordinator

  • Licenses & Certifications