James Barton

Experience

• 

  Lloyds Banking Group

  Feb 2010 - Jul 2012

  Relationship Manager Support

  Corporate Real Estate Responsibilities include:- Marketing of products and services best suited to our customers needs.- Completion of Ongoing Know Your Customer packs. - Assisted in the preparation and monitoring of business/account plans and reporting for the sector in order to meet customer profitability requirements and business objectives- Work alongside the Relationship Director to negotiate terms and conditions of credit facilities and services- Deliver excellent customer service internally and externally including execution excellence.- Worked closely with Relationship Directors to deliver relationship management across the client base- Extensive complaint handling.- Account Management, bank controlled accounts.- Attending customer meetings.- Ensure legal and other documentation is compliant with credit sanction, Bank and Regulatory policy in order to minimise risk. Show less

• 

  Lloyds Banking Group

  Jun 2013 - Jul 2014

  Project Assistant

  My responsibilities within this role included:- Carrying out data compilation, research and analysis and make recommendations for improvements - Project Management- Assisting in the planning and tracking of programme activities end to end.- Coordinating meeting attendance, documentation and outputs

• 

  First Data Corporation

  Jul 2014 - Jan 2017

  Business Change Analyst

  Responsibilities include:- Ownership of weekly & monthly Project team KPI reporting for high level management meetings.- Extensive requirements gathering- BPMN mapping- Delivering business specific projects on time and within budget.- Analytical support to the Project Managers within the team across all active projects.- Creation of project documentation, including but not limited to, timelines, process flows, project plans, test scripts, UAT.- Responsibility for distributing incoming new project proposition requests to high level management for approval.- Responsibility to work with Management in order to build product road map developments. Show less

• 

  MUFG

  Jan 2017 - Apr 2023

  Subsidiary Banking, Relationship Management team. Responsibilities include- Ownership of inbound business for EMEA subsidiaries of large US corporates.- Identify cross-sell opportunities in all product area’s including, supply chain, trade finance, term deposits and FX trading.- Effective liaison with FX / Money Market trading teams and cash management banking colleagues, in relation to FX & Deposit placing deals.- Build effective relationships with other internal departments and global colleagues, to identify potential new clients. - Facilitate and participate in discussions, re contract negotiations. Show less

  • Associate

    Mar 2018 - Apr 2023

  • Associate

    Jan 2017 - Mar 2018
• 

  ONE

  Apr 2023 - Oct 2024

  Customer Success Manager

  Responsibilities include- Work with prospects, customers, and the Customer Success team to build and manage a global portfolio.- Portfolio of clients, including those in, but not limited to igaming, online casinos, sportsbooks- Responsible for winning business, ownership of the entire customer relationship and being the main point-of-contact. - A focus on corporate growth and clients overall success.- Ensuring a top-tier white glove service is provided to all clients.

• 

  Freemarket

  Nov 2024 - now

  Account Director