Khye Ming Sek, PMP/PSM/MBA

Experience

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  Intel Microelectronics (M) Sdn Bhd

  May 1997 - Apr 2000

  IT Support Engineer (Service Desk)

  • Asia Region TAC call consultant – provides helpdesk support to Intel Malaysia, Philippines, China and APAC end users.• Perform daily technical support and troubleshooting through phone calls, via Intel Landesk.• Standardize, consolidate IT process and policies, prepare documentation and conduct new staff/users training.• Key player of introducing and promoting IT On the Web & Account Request automation system during road show in Intel • Philippine and Malaysia. • Compile training materials and logistic for end users.• One of the key contributors to consolidate Intel IT helpdesk call center to Intel Penang. • Worked with other sites IT personnel to transfer over help desk operation to Penang site. The project has been successfully implemented with proper project planning and team work. Show less

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  Jabil Circuit Inc.

  Apr 2000 - Jan 2005

  Senior IS Engineer (People Manager)

  • People manager of Jabil IT operation team, coaching and supervise 2 IT engineers as well as 10 IT technicians.• Prepare performance review to all direct report subordinates.• Managing client hardware, software and network infrastructure services, which including PABX system, desktop/laptop, servers, storage, LAN and WLAN.• Managing hardware and software inventories via Microsoft Server Management System (SCCM).• Managing site software licensing, perform periodic software auditing.• Planning and coordinating new production line setup on IT infrastructure readiness, to ensure all IT equipment, network setup are ready and meet the project plan.• Analyzed and closely monitor IT SLA goal.• Yearly budget planning and resources allocation for IT projects and activities. Show less

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  Intel Corporation

  Jan 2005 - Apr 2018

  Key Responsibilities• Plans/manages the IT infrastructure portion of construction projects in support of Intel growth. • Provides leadership for the project team and is the key interface to the project or program, working on problems and tasks in delivery of IT-specific construction activities. • Identifies tasks, determines dependencies, identifies and assigns specific resources, communicates expectations to team members, obtains task effort and duration estimates from team members, and creates and tracks the project schedule. • Assesses risk and identifies issues. Monitors progress against schedule and managing IT general contractor (vendor management). Coordinates resources with other functions and drives key partnerships with Corporate Services, Data Center Managers, IT service delivery teams and Conferencing Services. • Reviews requirements for completeness and clarity. Plans and schedules work to meet deadlines established by others to ensure the completion of several related tasks. • Uses judgment in data analysis to develop and design solutions for moderately complex processes. Show less • Managed IT infrastructure (warehouse) service team with 8 employees from Asia, Europe and America region, which matrix reporting to this role.• Responsible for day-to-day functional management of the organization, which include performance management, forecasting, resource planning, yearly budgeting/expense control and BC Recovery plan.• Responsible in strategies planning, business development, set future direction, roadmap and plans to help Warehouse Service Line drive toward organization strategic objectives.• Establish network and business relationships with key business partners and customers (logistic operation, SNC, GLO, NTS).• Specific responsibilities include core services operations, facilitate prioritization inside Warehouse service line and drive requirements and implementations with stakeholders and partners, supporting the client hardware infrastructure in all Intel warehouses (Finished Goods, Raw Materials, Fab Silicon and Shipping/Receiving docks). • Responsible for all second level/third level technical support, maintenance and improvements of warehouse service core business processes.• Integrating new equipment into Intel's warehouse infrastructure.• Tracking of IT assets in Intel's warehouses from deployment to end-of-life/scrapping.• Being the training resource for warehouse client infrastructure support capabilities.• Additional roles which included asset management, IT vending machines management. Supporting IT Mergers, Acquisitions & Construction project via resources planning, project schedule tracking, risk assessment and working on problems and tasks in delivery of IT-specific construction activities. Show less • Primary roles are focusing on business functional operations and quality works. Partnership in sustaining operations between site operations team and Global Systems Management team, to address communication gaps on incidents/ changes/ escalation issues, deliver operational excellence as measured by balanced scorecard.• Project management roles which include project planning & management of new system implementation, data gathering and requirements such as IPRO, MicroStrategy, BMC Impact Manager (SIM7.0) etc.• Responsible on business process improvement as well as facilitate prioritizations inside Intel IT TAC and drive Service Desk requirements /implementations with stakeholders and partners.• Implementing key elements of quality framework within Global Systems Management team that improved service and quality and revenue can be increased while decreasing cost.• Develop BCP process and procedures that will allow the Global Systems Management (GSM) operational staff to respond to impacting events, recovery priority GSM services at an alternate location, and return to normal operational capability in a prompt and effective manner. Show less • Team lead of Global System Management team. Manage daily functional operations management of the group. Provide down-the-wire administration and management for more than 6000 NT infrastructure servers and 200 Exchange servers supporting Intel's global network.• Provide down-the-wire administration and management for more than 6000 Windows infrastructure servers and 200 Exchange servers supporting Intel's global network.• Systematic monitoring, troubleshooting and provide resolution utilizing native NT tools, Exchange/Admin, Tivoli, LANDesk and other specialized monitoring /management applications• Performing problem assessment and recommending solutions as well as maintaining and implementing critical application solutions.• Facilitate crisis meeting and drive for the crisis resolution during MUO or ITERP events. Work closely with IT business partners (i.e SAP, Site Ops, FLEX, etc) for complex issue resolution. Show less

  • IT Techincal Project Manager

    May 2016 - Apr 2018

  • Global IT Service Manager (Warehouse)

    Oct 2008 - May 2016

  • IT Project Manager

    Dec 2006 - Oct 2008

  • Server Analyst, Team Lead

    Jan 2005 - Nov 2006
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  Teleperformance Malaysia

  Apr 2018 - Mar 2019

  Transition Project Manager (Call Center)

  Key Responsibilities• Responsible to manage the implementation of projects; including but not limited to new or existing client launch, internal projects and initiatives under call center industry (Training, Quality Assurance, Workforce Planning).• Manages client expectations through customer focus and negotiation skills.• Produces key documents specific to project delivery including, contracts, project schedules, Issue Log, Risk Log, and Status Reports.• Develops and maintains strong customer relationships with end clients and strategic partners in support of mutual business relationships.• Checks, measures and reviews, project progress. Adjusts project plans and informs all relevant project stakeholders.• Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience.Key Achievements:KM demonstrated networking skill by putting himself to the front, he continuously provides good partnership and working relationship with HR, IT and Ops team. KM is a committed individual with passion, agility, due diligence. He demonstrated great team work spirit and accountability for his work. For instance, he constantly follows up with IT & reporting team to ensure business reporting requirements and online tool been fixed and deployed prior to project handover date, client was impressed with the online tool and provides great compliment to TP team. Show less

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  Motorola Solutions

  Mar 2019 - now

  Key Responsibilities• Responsible for managing Service Transition projects inclusive of new services introduction, new product / releases introduction, operational improvements and on-boarding new customer.• Develops project charters and statements of work (SOW) and obtains project sponsor/stakeholder buy-in for project initiation.• Defines and develops detailed project plans based on the given requirements and scopes.• Demonstrates best practices for developing schedules and understands the critical path.• Monitor project execution to ensure all obligations are met and drive projects to completion. • Collaborate with global stakeholders (internal and external) to resolve conflicts and drive successful delivery of projects.• Manages expectations of project sponsor and stakeholder with timely communication/escalation of risks/issues, their impact, and mitigation/corrective actions.• Recommends corrective actions and implements changes.• Identifies and mitigates project risks. Owns resolution to any dependency or issue not being delivered by appropriate party.• Ensure all project documentations are completed and keep in the appropriate storage.Key Achievements• Promoted as Senior Project Manager (2023)• Received recognition from the senior management on the detailed mindset and ability to follow process and protocol for project management activities. On top of that, management impressed with the level of project summary information constantly shared with project key stakeholders/directors. Show less

  • Service Transition Senior Project Manager

    May 2023 - now

  • Service Transition Project Manager

    Mar 2019 - now