Jim Armstrong

Experience

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  United States Marine Corps

  Mar 1988 - Feb 1996

  SRB / Correspondence Clerk (0121 / 0151)

  As a United States Marine serving in the MOS 0121 Service Record Book Clerk, my responsibilities were integral to maintaining accurate and up-to-date service records for personnel within the unit. This role required meticulous attention to detail, organizational skills, and adherence to military regulations and procedures.As a Desert Storm Veteran, I served honorably during Operation Desert Storm, contributing to the mission objectives and demonstrating dedication, resilience, and adaptability in a challenging and dynamic operational environment. My experience during this deployment further enhanced my leadership, teamwork, and problem-solving skills, while instilling in me the values of duty, honor, and commitment that are fundamental to the Marine Corps ethos. Show less

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  Armstrong & Associates, Inc. - Insurance Investigative Service Company

  Jan 1992 - Jul 2005

  Owner

  In my role as a Licensed Property & Casualty Claims Adjuster, I held the responsibility of overseeing a team of property and casualty adjusters across the State of Georgia, catering to the needs of both insurance companies and State government entities. This involved multifaceted management duties, including team supervision, resource allocation, and ensuring adherence to regulatory standards. Additionally, I served as a point of contact for clients, facilitating communication, resolving escalated issues, and ensuring client satisfaction. My role demanded a meticulous approach to claims management, requiring keen attention to detail, analytical skills, and a thorough understanding of insurance policies and regulations.As a Licensed Private Detective and insurance fraud investigator, I led a team of private investigators operating across the Southeastern United States. Our focus encompassed various investigative tasks, including workers' compensation investigations, incident investigations, and compensability evaluations. This role entailed strategic planning, resource management, and the implementation of investigative techniques to uncover fraudulent activities and gather evidence. I collaborated closely with insurance companies, legal teams, and law enforcement agencies to conduct thorough investigations and ensure compliance with legal and ethical standards. Additionally, I provided mentorship and training to investigators, fostering professional development and maintaining high standards of performance and integrity within the team. My experience in this capacity honed my skills in problem-solving, critical thinking, and risk assessment, contributing to effective fraud detection and mitigation strategies. Show less

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  Wannado City

  Dec 2006 - Jun 2008

  IT Manager

  As the IT Manager of an indoor theme park, I held a multifaceted role focused on ensuring the seamless operation of the park's technology infrastructure while enhancing the overall guest experience. Leading a dedicated team of IT professionals, I provided guidance and oversight to ensure the efficient functioning of all IT systems, including Windows and Linux servers, point-of-sale (POS) systems, and ATM systems. Additionally, I managed the maintenance and reliability of hardware systems associated with park attractions, such as ride control systems and interactive displays, prioritizing guest safety and satisfaction.One of my key responsibilities involved spearheading the IT infrastructure planning and implementation for new attraction buildouts, collaborating closely with cross-functional teams to integrate technology seamlessly into the guest experience. This included managing the configuration and security of servers, overseeing transactions and inventory management through the POS system, and ensuring the availability and functionality of ATM services. Moreover, I played a crucial role in maintaining a high standard of customer service by promptly addressing guest inquiries or issues related to technology, contributing to a positive and memorable guest experience.In addition to my technical responsibilities, I also contributed to general facility operations by overseeing IT-related aspects such as security systems, Wi-Fi connectivity, and digital signage. By leveraging my expertise in IT management and my commitment to guest satisfaction, I played an integral role in driving operational efficiency and enhancing the overall success of the theme park. Show less

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  Norwegian Cruise Line

  Jun 2008 - Jan 2011

  On Board Systems Manager (IT)

  Served as a Shipboard IT Manager, overseeing a broad spectrum of responsibilities including support, deployment, maintenance, configuration, and administrative tasks for software across Server, Desktop, and Network systems onboard cruise ships.Played a pivotal role in maintaining and supporting the shipboard IT infrastructure, ensuring the seamless operation of critical systems to meet the needs of both staff and passengers, thus contributing significantly to overall operational efficiency.Actively contributed to data systems configuration and integration, as well as switch configuration and troubleshooting efforts during the final stages of the Norwegian Epic shipyard build and inaugural season, showcasing technical expertise and problem-solving skills crucial for ensuring smooth operations. Show less

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  Allin Interactive

  Jan 2011 - Feb 2012

  Project Lead

  Led and managed ship-wide Interactive TV (ITV) upgrades and new installations for in-room ITV systems, overseeing all aspects of project planning, organization, and implementation to ensure seamless execution.Demonstrated expertise in logistical management by coordinating equipment and personnel required for projects in remote locations, successfully managing pre-shipped tools and supplies to facilitate smooth project execution.Strategically planned and organized materials and supplies for large-scale ITV implementation and upgrade projects, optimizing resource allocation and project efficiency to meet project objectives.Supervised and directed the ITV upgrade and installation team during ship-wide projects, ensuring adherence to project timelines and quality standards to deliver high-quality outcomes.Provided technical support for RF, TCP/IP, and switch technologies to guarantee the ship-wide functionality of the ITV systems, resolving any technical issues promptly to maintain system performance.Conducted final Quality Assurance assessments to evaluate functionality and ensure the overall performance of ITV products met or exceeded expectations upon delivery, ensuring customer satisfaction.and issue resolution. Show less

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  MICROS-FIDELIO GmbH

  Feb 2012 - Jun 2015

  Senior Application Specialist

  Managed the configuration, implementation, and ongoing tier 3 support for several custom software products across multiple ship new build and revitalization projects,Collaborated closely with cruise line support personnel and management to devise and execute fleet-wide shipboard application deployments, for multiple systems. .Served as the project technical lead in 3rd party-facing roles, actively engaging with business stakeholders to gather requirements and drive the implementation of strategic integration solutions. Show less

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  Royal Caribbean International

  Jan 2016 - Nov 2019

  Technical Lead Software Engineering Contractor

  Took the lead in the development and deployment of two global products focusing on room (cabin) automation and in-room interactive entertainment (ITV), contributing to enhanced guest experiences and operational efficiency across multiple new build and revitalization projects.Collaborated with business analysts to define technical requirements for new product solutions, ensuring alignment with stakeholder needs and business objectives. Engaged with cross-functional technical teams to implement robust security protocols, configure network firewalls, and fine-tune solution technical configurations to meet project goals.Played a pivotal role in liaising with stakeholders to validate business requirements and secure final delivery sign off, ensuring seamless integration and acceptance of developed products into operational environments. Show less

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  J Armstrong Solutions, Inc.

  Nov 2019 - Dec 2022

  Technology Consultant

  Spearheaded the creation of a cutting-edge software and hardware solution enabling a client's participation in the CBP TVS Pilot, a Federal Government initiative aimed at automating international customs re-entry exclusively through facial recognition technology.Provided Tier 4 support services encompassing safety setup, resolution of break-fix scenarios, configuration requests, support and training, infrastructure startup, and addressing reporting needs for a fleet of 14 vessels, ensuring seamless operations and compliance with safety standards.Consulted on the remediation of configuration and compatibility issues within a cloud virtual environment and the integration of legacy software, leveraging expertise to optimize system performance and ensure smooth operations.Led the end-to-end development of a comprehensive software solution facilitating the seamless movement of data between Casino and Fidelio Shipboard Property Management Systems (SPMS), collaborating closely with the executive team and directing technical teams to ensure successful delivery and real-time updates of customer data.Coordinated the implementation of essential software and network startup services and established infrastructure for a private island project commissioned by a cruise line client, contributing to the successful execution and deployment of the project. Show less

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  Skypix.us

  Jan 2022 - Jun 2023

  Technical Specialist / Aerial Photographer

  As a Part 107 FAA licensed sUAS remote pilot, I leverage my expertise to capture stunning aerial footage of real estate properties for businesses and individuals. Utilizing unmanned aerial systems (UAS), I provide high-quality aerial photography and videography services that showcase properties in the best light. Whether it's capturing panoramic views of expansive landscapes or highlighting unique architectural features, my aerial footage adds value and appeal to real estate listings.With a keen eye for detail and a commitment to professionalism, I ensure that each aerial shoot is meticulously planned and executed to meet the specific needs and preferences of my clients. From scouting optimal shooting locations to navigating airspace regulations, I handle every aspect of the aerial filming process with precision and care. My goal is to deliver captivating visuals that not only capture the essence of each property but also help businesses and individuals market their listings effectively. Show less

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  Carnival Cruise Line

  Jun 2023 - Mar 2024

  Manager, IT Delivery & Support, Guest Port Services & Entertainment (Contracted)

  Led the management of diverse teams comprising supervisors, software architects, application analysts, and developers, overseeing the development and support of a robust portfolio of software applications and hardware solutions tailored to evolving business priorities.Guided the technical direction of all projects, ensuring alignment with business requirements and adherence to established Service Level Agreements (SLAs), while actively collaborating with business units to shape strategic planning and technology roadmaps, effectively expanding the business/portfolio domain.Provided expert guidance in application development, system architecture, and security measures, facilitating seamless ongoing support and optimizing financial budgets for production development and support solutions, thereby maximizing investments and ensuring operational efficiency.Demonstrated adeptness in managing services provided to the business, including meticulous tracking, reporting, and compliance with security, safety, and application development best practices, while fostering a culture of collaboration and transparency to cultivate trust-based relationships between business stakeholders, delivery teams, and support functions. Show less

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  J Armstrong Solutions, Inc.

  Mar 2024 - Apr 2024

  Technology Consultant

  As the founder and CEO of J Armstrong Solutions, Inc., I am dedicated to providing cutting-edge IT solutions and consulting services tailored to meet the diverse needs of businesses across various industries. With a proven track record of delivering exceptional results, I leverage my extensive expertise in IT project management, software development, and technical leadership to drive innovation and maximize operational efficiency for my clients.Key Areas of Expertise:IT Service Delivery ManagementSoftware Development Lifecycle (SDLC) ManagementProject and Program ManagementTechnical Consultancy and Advisory ServicesInfrastructure Design and ImplementationNetwork and Systems AdministrationCloud Computing and VirtualizationIT Security and Compliance Show less

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  MSC Cruises

  Feb 2025 - now

  USA Port Operations IT Manager

  Leading the MSC North America Port Operations IT processes, optimizing existing and new locations.