Deep Enrich
Joyce Ann Solinap
Customer Service Representative
221 followers
Metro Manila, National Capital Region, Philippines
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About me
Customer Experience Program Lead
Education
Pamantasan ng Lungsod ng Maynila
2007 - 2011Secondary Education major in Biology
Experience
Advanced Contact Solutions, Inc.
Mar 2007 - Apr 2008Customer Service Representative
Wephone Online Inc
Apr 2008 - Jan 2009Online English TeacherHanaro English Inc
Jan 2009 - Oct 2010Assistant Team Leader
William Hill
Apr 2011 - Sept 2024Improvement lead
Jan 2022 - Sept 2024Sr Hub and Improvement Analyst
Nov 2021 - Dec 2021Hub and Improvement Analyst
Sept 2019 - Oct 2021Customer Service Supervisor/Account Management/Competition and Markets Authority Officer
Dec 2016 - Aug 2019Customer Service Supervisor
Jun 2013 - Dec 2016Customer Service Representative - Sportsbook
Dec 2012 - Jun 2013Customer Service Representative - Paragon
Apr 2011 - Dec 2012
Paragon ICC , a Playtech Company
Apr 2011 - Dec 2012Customer Service Representative
Evoke
Aug 2024 - nowCustomer Experience Program Lead
Licenses & Certifications
- View certificate
Agile Collaboration
O'ReillyJul 2024
- View certificate
Agile for Everybody
O'ReillyJul 2024 - View certificate
Strategic Thinking Skills
O'ReillyJul 2024 - View certificate
Scrum Certification Bootcamp
O'ReillyJul 2024 - View certificate
Scrum Certification Bootcamp
O'ReillyJul 2024 - View certificate
Lean Six Sigma Yellow Belt
ProcessDoctorsAcademyJun 2021
Volunteer Experience
Volunteer
Issued by The Street Store on Jan 2016Associated with Joyce Ann Solinap
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