Freddy Tan

Experience

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  Aria Technology Pte Ltd

  Jan 2008 - May 2012

  Software Engineer

  At Aria Technology, I successfully led the development and enhancement of two critical systems that improved operational efficiency for clients in the electronic payments and dispute resolution sectors:1. NETS Device Management System:o Designed and developed a device management system that tracked the lifecycle of NETS terminals from procurement to deployment, improving asset management and business planning for Operational Management.o Delivered accurate reporting and data reconciliation tools, streamlining terminal operations.2. FIDReC Non-Injury Motor Accident (NIMA) System:o Enhanced the FIDReC dispute resolution system to track NIMA tasks and estimate resolution timelines, optimizing the dispute management process for financial institutions and consumers.These projects contributed to enhanced operational efficiency and better resource management, aligning with client needs and improving overall system performance. Show less

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  NCS Group

  Jun 2012 - Jun 2013

  Application Consultant

  At NCS, I contributed to the enhancement and integration of critical systems for the Ministry of Manpower (MOM), specifically focusing on the Employment Pass System.• Enhanced Employment Pass System: Led the integration of the Employment Pass Online (EP Online) portal, streamlining Employment Pass and S Pass transactions for employers and employment agencies, improving operational efficiency.• Card Delivery Tracking: Designed and implemented a card delivery system, allowing employers and employment agencies to track the status of Employment Pass card deliveries, significantly improving transparency and user satisfaction.• Successful System Enhancement: Delivered high-quality enhancements to the system, ensuring robust performance and seamless functionality, which improved the user experience for thousands of stakeholders.In this role, I leveraged Java and Oracle SQL Developer to enhance system functionality, while working closely with stakeholders to ensure that the system met operational needs and performance standards. Show less

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  IQDynamics Private Limited

  Jun 2013 - Sept 2019

  Application Consultant

  During my tenure at IQ Dynamics, I played a key role in delivering Human Resource Management Systems (HRMS) for a diverse range of organizations across multiple regions. These projects spanned industries such as government, commercial, and finance, as well as global operations in South Asia, East Asia, Latin America, North America, and Europe.Some of my key achievements include:• Global HR System Implementations: Successfully led the deployment of HR, Leave, Recruitment, Performance Appraisal, and Learning Management Systems for organizations like PAP Community Foundation (PCF), Ocean Network Express (ONE), Adecco Personnel, and Panasonic Singapore. This involved coordinating cross-functional teams and ensuring tailored solutions were delivered on time and within budget.• Streamlined HR Operations: Enhanced functionality in HR systems to improve data accuracy and provide HR personnel with easier access to critical employee data, helping clients optimize their HR operations and improve efficiency.• Customization & System Configuration: Led the customization of systems to meet specific client needs, including writing detailed functional specifications and overseeing the configuration and data migration processes to ensure seamless integration and high-quality performance.• Training & User Adoption: Delivered user training and provided post-implementation support, ensuring smooth system adoption and empowering clients to use the HR systems effectively.By driving successful implementations across global projects, I contributed to enhancing HR operations, improving employee data management, and streamlining key processes for clients worldwide. Show less

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  The Walt Disney Company

  Jan 2020 - Jan 2021

  Senior Applications Analyst

  During my time at The Walt Disney Company, I played a pivotal role in streamlining broadcast management systems and ensuring seamless integration across regional operations. My key achievements include:• Senbikiya & FNG Japan: Successfully led the integration of Japan’s legacy broadcast management system (Senbikiya) with Mediator X (Media Asset Management). By collaborating with business users and vendors, I gathered requirements, optimized workflows, and deployed a solution that improved content processing efficiency. I also managed stakeholder expectations, risk assessments, and delivered the Minimum Viable Product (MVP) on time and within budget.• ForeTV, FNG Philippines: Managed the decommissioning of ForeTV, ensuring data retention, application backup, and the decommissioning of hardware and software. This was crucial following Fox's acquisition, and I maintained business continuity throughout the process.• WHATS’ON: Supported the WHATS’ON system used by Disney for linear and VOD scheduling, content workflows, and channel management. I worked on system integration with Mediator X, Encompass, and other systems, ensuring smooth operations and migrating Windows Server 2008 to Windows Server 2016 as part of the disaster recovery strategy.• OnAir, FNG Hong Kong: Spearheaded the migration of OnAir to WHATS’ON, following Disney's acquisition of 21st Century Fox. I ensured seamless integration with Mediator X, managed the transition of support processes, and developed workflows to ensure business continuity.These achievements allowed me to leverage my expertise in system integration, workflow optimization, and stakeholder management, driving operational efficiency and ensuring smooth transitions across various broadcast management platforms. Show less

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  PageGroup

  Feb 2021 - Jan 2025

  Business Analyst (APAC) and Microsoft 365 Functional Consultant

  In my role as a Business Analyst at Page Group, I've been fortunate to lead multiple global initiatives, leveraging Microsoft 365 tools to optimize business processes across APAC, EMEA, and LATAM. Some key impacts include:• Procure-to-Pay (P2P) Process Optimization: Redesigned the P2P process using SharePoint, Power Apps, and Power Automate, automating workflows that streamlined payment processes, reduced manual tasks, and improved compliance across regions.• APAC CV Formatting Transformation: Migrated from a large shared mailbox to a SharePoint-based system, automating request tracking and SLA compliance. This shift simplified workflows, reduced manual tasks, and boosted team productivity, consistently meeting SLAs while improving data management and service quality.• Upskilling Teams for Cloud Collaboration: Led the ‘Enabling Collaboration’ project, training over 200 APAC staff on OneDrive, SharePoint, and Teams, resulting in enhanced collaboration, secure file management, and increased adoption of cloud tools.• Visitor Management Enhancement: Replaced third-party visitor management systems in APAC with a Microsoft 365 solution, automating visitor notifications and improving data management for greater efficiency and user experience.• France Referral Process Improvement: Transitioned the manual referral process to a SharePoint-based solution with automated approvals, reducing processing times and increasing transparency for managers.These experiences have honed my skills in business analysis, project management, and process improvement, enabling me to deliver solutions that drive efficiency, cost savings, and business growth. I am passionate about leveraging technology to tackle complex challenges and create impactful results. Show less