Lisa Faichney

Experience

• 

  Finance Industry

  Apr 2005 - Apr 2009

  Underwriter

  I previously worked in the Finance Industry as an Underwriter for a secured loans company. My duties here included:• Being responsible for underwriting new secured loan applications and taking them through to completion with the selected lender whilst adhering to strict timescales.• Accountable for a case load of several accounts and liaise with the customers and the lenders to ensure all items required are gathered and the Secured Loan is taken through to completion as swiftly as possible. • Contacting Mortgage Companies, Land Registry, Debt Management Companies and Accountancy Firms and other third party agencies for any additional information which may be required to deal with all aspects of communication on the customer’s behalf which ensured minimal disruption to the customer. Show less

• 

  Dell Technologies

  May 2009 - now

  Trainer within the eCommercial Production Control Team at Dell covering the EMEA region and Global. My role covers:• Delivering training activities in EMEA for eCommercial Catalogue Managers.• Being a Point of contact in relation to training activities both in EMEA & globally.• Being the UAT (User Acceptance Testing) Coordinator ensuring the systems we operate are fully tested before any change is set to live.• Scheduling, reporting and troubleshooting training initiatives.• Delivering training classes on processes, tools and new procedures.• Working to improve performance & procedures.• Being an active team player within the Catalogue Management team.• Providing support as Global Training Lead where required.• Sharing training best practise between all regions.• Ensuring correct tools are used. • Ensuring the eCommercial Training Sharepoint Site is up to date with all current training materials. • Providing activity updates & information to Managers.• Building strong working relationship with Management teams.• Providing advice and recommendations to Management on best practise. Show less My Catalogue Manager activities included:• Taking responsibility for the management of my assigned accounts. • Ensuring all data is entered accurately from the given information and continuing to maintain the account going forward. • Gathering & logging important information on the account which allowed my colleagues access to this information in my absence and ensure a smoothly run account process which in turn ensured Customer satisfaction. • Working closely with Account Teams around the world to ensure customer requirements & expectations are met. • Brainstorming with the Account Teams to overcome problems or challenges on an accounts.• Setting up calls with both Customer and Account Teams and to provide further training and assistance in using the tool when required. This was through screen sharing and PowerPoint presentations.• Attending conference calls for each account and also speaking with customers directly which ensured their account met their specifications and they were happy with the order process. This, in turn, built on client ePen growth through online ordering• Training new members to the Team. • Taking part in UAT Testing sessions.• Swiftly & successfully dealing with and resolving any Catalogue Management Issues which were brought to my attention. Show less

  • Consultant/Program Manager

    Aug 2022 - now

  • Project Manager

    Sept 2012 - Sept 2022

  • EMEA Trainer

    Sept 2011 - Sept 2012

  • Catalogue Manager

    May 2009 - Sept 2011