Ben Mitchell

Experience

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  SkyWest Airlines

  Jul 2005 - Jul 2012

  Corporate Instructor

  - Streamlined central office operations for a major airline, resulting in improved efficiency and cost savings. Developed and delivered comprehensive training programs for West Coast customer service teams, ensuring proficiency in reservation systems and enhancing customer satisfaction.- Led the development and maintenance of critical online resources, including employee policy manuals and procedural documentation, ensuring compliance and organizational alignment.- Collaborated with cross-functional teams to develop impactful presentations on technical subjects, including computer applications and government safety initiatives. Conducted research and analysis to inform strategic decision-making and support organizational objectives.- Served as a technical writer, meticulously updating manuals and documentation to ensure adherence to evolving regulatory requirements and industry best practices.- Played a key role in designing and implementing comprehensive training programs, empowering frontline agents with effective customer service and conflict resolution skills.- Designed and delivered engaging training sessions and workshops, showcasing expertise with conflict resolution in a busy environment and effective communication. Represented the company as a speaker and presenter at corporate conferences, demonstrating thought leadership and industry knowledge. Show less

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  The Medina Company

  May 2012 - Jan 2013

  Executive Assistant / Chief of Staff to CEO - Benny Medina

  - Functioned as a Chief of Staff, orchestrating the complex business and personal affairs of a high-profile CEO and talent manager, ensuring seamless coordination of schedules, events, and communication across multiple ventures for client, Jennifer Lopez.- Expertly managed complex calendars for the CEO and high-profile clients, ensuring efficient time allocation and seamless coordination of engagements. Coordinated extensive domestic and international travel logistics, while meticulously tracking active projects, client relationships, and talent representation.- Served as the gatekeeper for the CEO and agency, skillfully managing communication and prioritizing inquiries. Drafted and managed correspondence on behalf of the agency, maintaining a professional and polished image. Provided critical administrative support for large-scale national and international concert tours.- Anticipated and proactively addressed the CEO's personal and professional needs, managing a wide range of tasks and projects with discretion and efficiency. Show less

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  Todd Shemarya Artists

  Jan 2013 - Sept 2017

  Executive Assistant to Chief Executive Officer

  - Orchestrated the day-to-day operations of a high-profile talent agency, serving as the CEO's trusted right hand in managing both business and personal affairs. Successfully executed celebrity endorsement deals and brand-building initiatives, contributing to the agency's growth and reputation.- Provided exceptional client service and support to A-list celebrities, including Brad Pitt, Jennifer Aniston, and Matthew McConaughey, ensuring smooth execution of global ad campaigns and brand collaborations.- Acted as the primary liaison for the agency, skillfully managing communication with internal and external stakeholders, including high-profile clients and their representatives. Efficiently handled a high volume of inquiries and correspondence, while expertly coordinating domestic and international travel arrangements.- Meticulously managed complex calendars for the CEO and agency, ensuring efficient time allocation and seamless coordination of meetings and events. Oversaw facilities management and vendor relationships, maintaining a pristine and professional environment across multiple properties.- Project-managed the CEO's $5 million home renovation, overseeing vendor selection, budget tracking, and timeline adherence. Effectively communicated on behalf of the CEO, ensuring a successful and stress-free project completion. Show less

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  NASA Jet Propulsion Laboratory

  Aug 2017 - Jan 2018

  Administrative Assistant

  - Provided comprehensive administrative support to a team of 10+ senior engineers, streamlining workflows and enhancing productivity. Spearheaded the planning and execution of engaging office and employee events, fostering a positive and collaborative work environment.- Served as a key point of contact for staff, addressing personnel inquiries and ensuring accurate timekeeping records. Efficiently managed complex schedules, coordinating meetings and arranging both domestic and international travel logistics.- Meticulously processed travel expense reports, credit card reconciliations, and per diem documentation, ensuring compliance and accuracy. Maintained optimal inventory levels for office and lab supplies, proactively anticipating and fulfilling team needs. Show less

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  Google

  Jan 2018 - Jan 2020

  Administrative Business Partner to Chris Iannuccilli - Sr Director of Marketing for Apps

  - Perform an extensive array of administrative tasks in a timely manner while maintaining careful attention to detail, including calendar management, travel arrangements, preparing and tracking expense reports and meeting organizational deadlines.- Partner with directors to help scale themselves across their broader organization, often acting as their proxy.- Act as a focal point of contact for other departments and external suppliers, appropriately handling confidential information as necessary.- Plan, manage, and execute team offsites, events and activities.- Collaborate with the ABP team to ensure successful execution of regularly scheduled domestic and international meetings, events, or projects.- Build efficiency and effective responsiveness into existing operations, and help define new operational strategies.- Serve as a technical lead for, and manager of, small projects. Show less

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  YouTube

  Jan 2020 - now

  - Expertly managed complex calendars and extensive global travel arrangements for multiple executives, ensuring seamless scheduling and meticulous attention to detail. Streamlined expense reporting processes, ensuring accuracy and compliance with organizational policies.- Orchestrated high-profile internal and external events, meticulously managing logistics, budgets, and vendor relationships to ensure seamless execution and positive stakeholder experiences.- Partnered effectively with the Administrative Business Partner team to streamline processes, optimize resource allocation, and drive successful outcomes for a diverse range of meetings, events, and projects.- Identified and implemented process improvements, leveraging technology and innovative solutions to enhance operational efficiency and responsiveness within the team.- Managed budget tracking and reporting for the Government Affairs team, ensuring accurate financial oversight and adherence to budgetary guidelines.- Facilitated high-level interactions with government officials globally, adeptly navigating complex time zones and cultural nuances to secure critical meetings and foster strong relationships.- Stepped up as interim Strategy and Operations Manager, contributing to the development and execution of strategic plans, optimizing workflows, and driving operational excellence within the Government Affairs team. Show less

  • Administrative Business Partner to Leslie Miller - VP of Government Affairs and Public Policy

    Nov 2020 - now

  • Administrative Business Partner to Ariel Bardin - VP of Creator Products

    Jan 2020 - Nov 2020