RAMASAWMY DANESHSA

Experience

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  Studio Tributario e Societario - Deloitte

  Apr 2016 - Mar 2019

  Receptionist front desk

  Organize and manage customer, guest or visitor reception. Provide information in accordance with the standards and regulations established by the company. Provide directions, monitor room reservations. Check and manage correspondence and filter verbal/written communications directly and/or indirectly to management. Compile and store documentation.

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  Accenture

  Apr 2019 - Sept 2019

  Receptionist

  Guest and visitor reception. Provide information in accordance with the standards and regulations established by the company. Provide directions, monitor room reservations. Check and manage correspondence and filter verbal/written communications directly and/or indirectly to management. Compile and store documentation.

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  St. Regis Hotels & Resorts

  Dec 2019 - Sept 2022

  Customer Service Agent

  Butler Service Desk, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Log all guest requests or issue into computer, contact appropriate individual or department and follow up with guest to ensure their request has been resolved to their satisfaction.

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  The Westin Excelsior Rome

  Nov 2022 - Apr 2023

  Customer Service Agent

  Answer, record and process all guest requests, questions, or concerns via telephone, email, chat and mobile communication devices. Operate telephone switchboard. Receive, record and relay messages accurately.Assist guests with accessing internet.

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  BE MATE APARTMENTS

  Apr 2023 - Jul 2023

  Guest Service Agent
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  Sirti Digital Solutions S.p.A.

  Nov 2023 - now

  Field Network support

  ICT dei sistemi informatici e di rete