Ali Shaban

Experience

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  AFRIKA INVESTMENT BANK

  Nov 2007 - Dec 2008

  CUSTORMER SERVICE OFFICER

  o Attracts potential customers by answering product and service questions; suggesting information about other products and services.o Respond promptly to customer inquiries.o Handle and resolve customer complaints.o Obtain and evaluate all relevant information to handle product and service inquiries.o Manage customers' accounts.o Keep records of customer interactions, transactions and database.o Manage administration.o Communicate and coordinate with internal departments.o Provide feedback on the efficiency of the customer service process. Show less

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  GEOMAP AFRICA LIMITED

  Sept 2012 - Dec 2012

  G.I.S DATA COLLECTOR

  o Travels to field sites to collect and record data and/or samples as appropriate to the specific objectives of the study.o As appropriate to the specified position, codes and verifies data in accordance with specified research protocol and coding procedures, and enters data into a computer database and/or spreadsheet application for subsequent analysis.o Develops or assists in the development of interview schedules; contacts potential subjects to introduce and explain study objectives and protocol, and to arrange interviews in person.o Identifies and compiles lists of potential research subjects in accordance with study objectives and parameters, as appropriate to the individual position.o Conducts and records face-to-face interviews with subjects, in accordance with predetermined interview protocol, data collection procedures, and documentation standards.o Reviews and edits data to ensure completeness and accuracy of information; follows up with subjects to resolve problems or clarify data collected.o May set up, calibrate, and maintain laboratory and/or field research equipment, as specified by the requirements of the study. Show less

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  ZIMWA ENTERPRISE LIMITED

  Jan 2013 - Jun 2014

  BUSINESS DEVELOPMENT ASSISTANT

  o Responsible for all client communications, conflict resolution, and compliance on client deliverables.o Reviewing all major deliverables to ensure quality standards and client expectations are met.o Approving Change Orders and invoices, and taking responsibility for payment collections.o Looking for opportunities for sales growth and new business.o Providing regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.o Reporting to the Operations manager, providing regular input on all account activity, including status and call reports on a weekly basis.o Managing a team of Sales Executives. Show less

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  PROPERTY REALITY COMPANY ( PRC )

  Jul 2014 - Feb 2015

  Relationship Manager

  o Researching and identifying sales opportunity, generating leads, target identification and classification.o Sales / promotional Campaign coordination.o Project management and trafficking of all internal sales and marketing projects. including email, digital marketing, social media, trade shows and activations.o Ensuring that customer requests are responded to in an accurate and timely manner and follow ups.o Industry trends and competitive research.o Sales database & pipeline updating and reporting.o Managing a team of Marketing Executives.o Data reporting to management and gathering market intelligence.o Customer service and support. Show less

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  DUNCAL PROPERTIES LIMITED

  Mar 2015 - Feb 2016

  Relationship / Marketing Manager

  o Plan marketing and branding objectives and activities.o Prepare marketing strategies alongside other company executives and staff.o Analyze market trends and recommend changes to marketing and business development strategies based on analysis and feedback.o Prepare and adhere to budgets.o Oversee creation and delivery of press releases, advertisements, and other marketing materials.o Design print ads and publications, ensure brand messages are consistent and gather analysis of customer insight.o Nurture and enrich all external perceptions of the company and growth of market share.o Engage consumers on social media.o Deepen relationships with all media to ensure the most effective messaging and positioning of the organization.o Lead all areas of content generation and production across all media platforms.o Take calculated risks based on data-driven analytics.o Drive overall CRM (Customer Relationship Management) and direct marketing.o Engage other organizations within the community.o Collaborate with sales and sourcing to develop strategic partnership activities and implement the execution framework and strategic plan on identified opportunities.o Develop and lead a marketing team that will develop and execute new concepts, business models, channels and partners to position business as innovator and leader.o Managing a team of marketing executives and assistants. Show less

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  Airtel Kenya

  Mar 2016 - Feb 2017

  Credit Control Executive

  Collecting monthly postpaid telephone revenues from high profile corporate and individual clients.  Monthly verifying of invoices for correctness and completeness before dispatch toclients. Solving payment disputes arising from missing payments by scrutinizing bank statements. Consistently liaising with different departments in ensuring excellent service and minimization of disputes which assists in collection efforts. Managing a monthly debt portfolio to ensure the amounts are maintained within acceptable levels, by ensuring timely payment of current invoices. Demonstrated high levels of professionalism through tactful negotiations in recovery efforts of bad debt, reconciliation of accounts and timely issue management.  Preparation and manipulation of debtor’s age debt report in excel to ensure outperforming of set targets. Show less

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  Archview Investment Ltd

  Mar 2017 - Dec 2019

  Administrative Assistant

  • Assisted in maintaining leave records, and time and attendance records• Coordinated office activities• Created and updated all internal databases• Maintained and updated database of partners and contacts• Maintained clients' records and contracts• Maintained records, files, statistical data, and suspense system• Managed the executive team's calendars• Operated a data entry device to input and maintain lists and records• Prepared a variety of correspondence, memorandums, briefings and Daily Activity and other reports required for day-to-day operation• Prepared invoices, supply and equipment requests• Provided administrative support of a potentially confidential nature to a manager or program supervisor• Provided information to various clients and stakeholders Show less

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  Grain Industries Limited

  Jan 2020 - now

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