Mohammad Haghgoo

Experience

• 

  Telefónica (Eplus)

  Jan 1996 - Jan 2000

  UNIX administrator / HW System planner

  • Administrator for diverse heterogeneous systems (HP, SUN, IBM, Digital)• HW System planer for Data ware house platform

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  Telefónica (Eplus) / Atos

  Jan 2000 - Jan 2005

  System Analyst data ware house

  • Contributing to implement the new data warehouse system.The new data ware house was designed based on Oracle and had replaced the old system ased on Informix database.• Responsible technical system architect for planning the HW platform for the new DWH and replace the old system with the new platform.• Project Manager for changeover to EURO in new DWH.• Technical operations lead for new DWH.

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  Atos

  Jan 2005 - Jan 2010

  Team Manger Data ware house

  Responsible for Service Data Warehouse.The service prepared the information within ETL tools (daily and monthly period) first in to core DWH tables. Afterwards the relevant information were processed in multidimensional data cubes (Essbase) or different reports and data mining systems.Performing the offshoring to India and structure of the local production teams.(Team members 7 x German, 6 x Indian)

• 

  Atos

  -

  Service Delivery Manager
• 

  Atos

  Jan 2012 - now

  Responsible for service delivery and business development in BAM (Business Activity Monitoring) and PIM (Product Information Management) as well as for a tool for Performance test and availability test the applications ( Borland SILK). Management two teams in Poland. One team for Development the new requirements for all services and maintain the existing solutions and the second one the operation team. (total count 16 people).The single point of contact for the project managers and responsible for implementation the requirements and deploy the new solutions in to the production area. Weniger anzeigen As sub project manager responsible for realization a new monitoring solution for the voucher management system (as a pilot) based on the HP Business support Management tool.The main project named Bridge have realized a new way of operational management based on the new kind of monitoring and definition the needed work instructions.In the Bridge works the first level support team 7 x 24 hours. The defined monitoring information and for any situation defined work instructions allow the first level support team to resolve the mostly upcoming issues directly and in very short time. Weniger anzeigen

  • Service Delivery Manager /ServiceNow Specialist

    Nov 2015 - now

  • Service Delivery Manager

    Jan 2010 - Jan 2015

  • Project manager

    Jan 2012 - Jan 2012