Jacob Bronzo

Experience

• 

  Porky's Buxton

  Feb 2009 - Sept 2019

  Cashier Customer Service

  Consistently managed orders and cash transactions within busy events, towns and caravan sites across Derbyshire county.Maintained hygiene within the trailer after its usage.Assisted in the fixtures and fittings of assets used within the trailer.Perform catering when needed for foods associated with Fish & Chip shops and Fairs.

• 

  Buxton Medical Practice

  May 2019 - now

  Collaborate with medical professionals and technical teams to ensure smooth integration of patient data and diagnostics, contributing to a digitally advanced healthcare ecosystem.Collaborate with the practice manager to optimize administrative and operational functions within the surgery.Collaborated with the IT department (NECS or PCDC) to optimize cybersecurity measures, safeguarding patient information and ensuring compliance with regulatory requirements such as GDPR. Example: I was given the role to set-up prospective access to online records for all patients on our patient list in the surgery as requested nationwide by NHS England.Develop and manage digital marketing strategies, leveraging social media platforms and online engagement tools to promote the surgery's services and enhance patient engagement.Foster a culture of continuous improvement by staying informed about emerging technologies in healthcare, attending relevant seminars, and integrating innovative solutions to enhance practice operations. Show less Scanning, filing and coding clinical documents with bespoke software (EMIS) to a reasonable level for clinicians.Demonstrate proficiency in software applications (e.g. EMIS, Docman 10, AccuRx, NHSmail, Iris HR, Iris GP Accounts and Iris GP Payroll), database management (primarily through the “Population Reporting” module on EMIS), and data analysis to compile and present reports on patient flow, resource allocation, and operational performance.Implement and manage the Quality and Outcomes Framework (QOF) requirements, ensuring timely and targeted interventions for routine checks and care for chronic illnesses. Using a recall system to facilitate the efficient generation and distribution of patient letters.Monitor and troubleshoot minor technical issues related to administrative processes, software usage, and digital tools, maintaining a high level of system reliability and functionality. Show less Trained in both phone and face-to-face customer service relative to working within a surgery.Troubleshoot minor technical issues related to patient check-ins, forms, or online portals, providing quick resolutions to maintain a seamless patient journey. Example of a significant issue: Learning how to successfully add online access of medical records of a patient by proxy while the proxy user was registered to a different surgery.Actively engage in patient education by promoting the use of patient portals, telehealth options, and other tech-driven services, fostering an environment of empowered healthcare decision-making.Utilize electronic health record systems to schedule appointments, update patient information, and facilitate seamless communication between medical staff and patients. Show less

  • Assistant Manager

    Oct 2021 - now

  • Administrator

    Jul 2020 - Oct 2021

  • Medical Receptionist

    May 2019 - Jul 2020