Raj Patel

Experience

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  Indian National Railway

  Nov 1996 - May 1997

  Programmer – Indian National Railway

  Indian Railways, the largest rail network in the world established credence and faith in myself with my involvement in the successful implementation of the INTRANET. My efforts towards the design evaluation and business case analysis for the National Railway Workflow Management System opened my eyes to the real world implementations of information technology.I was advantaged to gain hands-on-experience with the then niche infrastructure platforms - WebServer, SMTP, FaxServer, Proxy Server, LAN, UUCP and more along with varied platforms- Windows, Linux, Apache, IIS, Lotus Notes and MS Access Show less

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  Rubamin Systems Pvt Ltd

  May 1997 - Jan 1999

  Project Lead / Programmer

  The first set of assignments in my early career were to lead a well established e-commerce division and its engineering teams by managing and tracking projects through all phases of the software development life cycle. The budgeting, team building, ISO certification and auditing were a part of this responsibility which laid the stepping stone to my mature achievements later in the course.

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  Microsoft

  Feb 1999 - Sept 2007

  Group Manager / Service Manager / Service Engineer - Volume Licensing

  My responsibilities as a World Wide Operations IT made me lead the Business Critical Microsoft Licensing and Product Activation Enterprise Systems serving Microsoft’s distribution channels processes, culminating into a $40 billion annual revenue for Microsoft. When running at the peak levels of performance, maintaining customer delight and confidence with the impeccable level of service and commitment to excellence was the focus of exhibition.My technical and managerial expertise to execute worldwide Operation Engineering inter-group goals, objectives and strategies meant defining, designing, planning, reviewing, budgeting and driving operation engineering and support activities. I was instrumental in reaching the highest standards of SLA, OLA for support systems and have steered operation efficiency through process refinements and enhancements. Show less

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  Microsoft

  Jan 2008 - Apr 2015

  PRINCIPAL SERVICE ENG MGR

  My responsibilities for Infrastructure Service management at the MSIT line of business application groups across on-premise datacenter and cloud environments propel me to extract the best from my teams. The Infrastructure Compliance, Capacity, Build, Configuration and Patch Management utilizing a System Center Architecture/Technologies got an accurate direction with my initiatives. Operation efficiency enhancement schemes through automation and reduction of costs were led meticulously and methodically by me.I have been instrumental in devising the strategy of enabling Self-Service for Infrastructure Change Management on-premise datacenter and cloud environments, to manage 50K server portfolios.My role in design & implementation of ONE Change, Release Processes and Services based on MOF/ITIL for ALL Microsoft IT lines of business applications groups receive appreciation and applauses by sheer exhibition of success. Show less

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  IT Company

  Apr 2015 - now

  Entrepreneur, Digital Transformation Change Leader, Enterprise Leadership Mentor

  Building diverse Digitalized Company ground up, conceptualizing services & digital solutions, ideating the offerings, mobilizing critical work force across multiple countries, conceptualizing digital tools & niche platforms with a clear vision of diversifying methodically & intuitively to touch human lives by digitally empowering diverse domains like IT, Retail, Healthcare and Education & Coaching; be it customers or employees or leadership teams becomes the singular but integrated mission.