Mikolaj Krakowski

Experience

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  Firma Budowlana Piotr Świderski

  Nov 2014 - Jul 2015

  IT Employee

  1. Managing internal Lan network.2. Montage and installation of computer gear.3. Installation, configuration and implementation of Microsoft and 3rd party software4. Advising about innovative software and new technology.

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  Fujitsu Technology Solutions

  Jun 2015 - Dec 2015

  Service Desk Agent

  1. Administrating HR data for British users2. VPN connection issues troubleshooting and resolving3. Troubleshooting and resolving desktop-related issues using MSRA tool4. Remote software installation after licence check5. Maintaining best business service.

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  DSV - Global Transport and Logistics

  Jun 2016 - now

  Act in accordance with available Processes, Governance and SOP’s and if needed coordinate between staff across departments in Global IT•Manage the general department communication activities•SPOC taskforce for emergency•Escalation point to IT Operation and ITO Projects•Facilitate rapid issue resolution towards Business.•Acting Proactively towards the verticals.•Drive & coordinate Operational activities and improvements to make LBE become a more efficient and effective organisation for the business in DSV. Show less Act in accordance with available Processes, Governance and SOP’s and if needed coordinate between staff across departments in Global IT•Manage the general department communication activities•SPOC taskforce for emergency•Escalation point to IT Operation and ITO Projects•Facilitate rapid issue resolution towards Business.•Acting Proactively towards the verticals.•Drive & coordinate Operational activities and improvements to make LBE become a more efficient and effective organisation for the business in DSV. Show less 1. Continuous monitoring of the overall Citrix server environment using the supplied utillities. 2. Appcentre user sessions Administration (unlocking suspended sessions, providing access to the system in the event of a suspended server).3. Diagnostics, verification, debugging of errors detected by the tools EdgeSight and SCOM.4. Debugging and environment monitoring with the tools Aternity and Edgesight.5. Active Directory administration (group management application, DFS object properties, passwords, history changes)6. WYSE terminal management within WYSE manager application7. Creating, editing and management of individual DSV departments subnets for WYSE terminals. 8. Restore lost data and the profile account using IBM Tivoli Backup9. XenApp farm administration. Show less 1. Providing first line of IT support.2. Administrating accounts in Active Directory and Microsoft Exchange.3. Network administration and monitoring.4. Solving global WAN network issues cooperating with external providers5. Providing highest level of service for our business client. 6. Solving issues related to configuration of Exchange account on mobile devices (such as iPad,iPhone, Android - based telephones and Windows Mobile devices).7. Attending meetings with Problem management team regarding ongoing Problems in our company. Show less 1. Providing first line of IT support.2. Administrating accounts in Active Directory and Microsoft Exchange.3. Administrating accounts in SAP system.4. Network administration and monitoring.5. Solving global WAN network issues cooperating with external providers6. Providing highest level of service for our business client. 7. Solving issues related to configuration of Exchange account on mobile devices (such as iPad, iPhone, Android - based telephones and Windows Mobile devices). Show less

  • Information Technology Service Delivery Manager

    Jun 2022 - now

  • Information Technology Service Delivery Manager

    Nov 2019 - Jun 2022

  • Information Technology Problem Manager

    Mar 2018 - Nov 2019

  • CITRIX Support Junior Specialist

    Nov 2017 - Feb 2018

  • Service Desk Senior Specialist / Incident Analyst

    Apr 2017 - Oct 2017

  • Junior Service Desk Specialist

    Jun 2016 - Apr 2017