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Vivek Saraswat

Vivek Saraswat

Genesys PS

Followers of Vivek Saraswat2000 followers
location of Vivek SaraswatMaastricht, Limburg, Netherlands

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  • Timeline

  • About me

    Service Architect

  • Education

    • Punjab Technical University

      -
      Bachelor of Technology (B.Tech.) Electrical

  • Experience

    • Genesys

      Nov 2007 - May 2010
      Genesys PS

      Worked with Reliance telecom. Implemented Voice Gene, later on migrated that to GVP 7.6. Implemented outbound solution.

    • Infogain

      May 2010 - Dec 2014
      Assistant Consultant

      Working for client Apple.

    • MokSa Technologies

      Dec 2014 - May 2015
      Consultant (Genesys)

    • Tech Mahindra

      May 2015 - Jun 2017
      Technical Project Manager

    • Orange Business

      Jun 2017 - Nov 2018
      Contact center expert

    • Cognizant

      Dec 2018 - Aug 2021
      Manager-Projects

    • Accenture Strategy & Consulting

      Aug 2021 - Oct 2022
      Manager Management Consulting

    • Mercedes-Benz Customer Assistance Center Maastricht NV

      Oct 2022 - now

      • Service Architect

        Oct 2022 - now

      • Service Architect

        Oct 2022 - now

  • Licenses & Certifications