Joy Emeribe

Experience

• 

  Outsourcing Global Technologies ltd.

  Mar 2019 - now

  Customer Service Representative

  1. Build relationships and trust with customer through interactive communication.2. Communicating with customers through various channels and up selling services to customers & ensuring satisfaction and providing professional customer support.3. Follow communication procedures, guidelines and policies4. Good Interpersonal Relationship with Clients and keeping records of customerinteractions, transactions, comments and complaints.5. Handle customer complaints, provide appropriate solutions and alternatives.6. Handling 100-+ Calls in a day and ensuring customer satisfaction.7. Identify and assess customers’ needs to achieve satisfaction8. Keep records of customer interactions, process customer needs and file documents.9. Manage large amounts of incoming phone calls and generate sales leads.10. Meet personal/customer service team sales targets and call handling quotas11. Proffer solutions to customer complaint & take the extra mile to engage customers.12. Provide accurate, valid and complete information by using the right methods/tools.13. Provide good Customer relationship with clients abroad. Show less