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Dave Matthews

Dave Matthews

Independent Computer Consultant (Self-Employed)

Followers of Dave Matthews481 followers
location of Dave MatthewsRaleigh, North Carolina, United States

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  • Timeline

  • About me

    Technical Support Analyst at SAS

  • Education

    • Fayetteville Technical Community College

      2001 - 2003
      A.A.S. Information Systems

      Activities and Societies: Phi Beta Lambda, Omicron Beta Tau Chapter (2001-2003) Concentration in Network Administration and Support

    • Fayetteville State University

      2007 - 2009
      B.S. Psychology

      Activities and Societies: Psi Chi National Psychology Honor Society (2008 - Present) Psi Chi President (2008-2009) Department of Psychology Community Service Award (2009) Beta Kappa Chi National Scientific Honor Society (2008 - Present) GPA: 3.8

    • Pfeiffer University

      2009 - 2013
      Master of Science (MS) Leadership and Organizational Change 3.6

      Course of study includes: Organizational Leadership, Organizational Change Management, Human Resource Management, Human Resource Development, Negotiation & Conflict Resolution, and Quantitative Decision Making.

  • Experience

    • Frugal Technology

      Jul 2001 - Apr 2005
      Independent Computer Consultant (Self-Employed)

      Provided commercial and residential IT services, including custom-built computers, computer and peripheral repair, and network consultation.Commercial clients include:Central Texas College (Fort Bragg, NC; Pope AFB, NC)Kyoto Express Restaurants (subcontract by QSS, LLC located in Hartwell, GA)

    • MasterBrand Cabinets

      Apr 2005 - Nov 2006
      Information Systems Administrator

      Provided second shift IT support for manufacturing company, including supporting WAN/LAN, coordinating vendor representatives, and operating AS/400 partition for plant 9 (Kinston, NC).

    • Fayetteville State University

      Aug 2008 - Jun 2011

      Assisted Faculty from School of Business in development, execution, analysis, and presentation of research data.1) Disaster Preparedness for Minor-Owned Businesses. PI: Dr. Mary Beth Hogan.2) Hand Washing for Disease Prevention: Facility Barriers on Campus. PI: Dr. Mary Beth Hogan. Presented at the AMHCR 2010 Annual Conference.3) Hand Washing for Disease Prevention: Analysis of Public Facilities. PI: Dr. Mary Beth Hogan. Presented at the AMHCR 2011 Annual Conference; see presentation below. Show less

      • Technology Support Technician

        Apr 2007 - Jun 2011

      • Research Assistant

        Aug 2008 - Mar 2011

    • Methodist University

      Jul 2011 - Apr 2012
      Jr. Network Engineer

      Provide First and Second-tier support for faculty and staff as well as troubleshoot network and server-side issues.

    • Northrop Grumman Corporation

      Apr 2012 - Feb 2014
      Tier III Support

      Support government agency in multi-year contract during migration from Windows XP to Windows 7 64-bit operating environment. Trained end-users how to navigate new operating environment, troubleshot, installed, and configured software and hardware. Wrote knowledgebase (KB) articles for Tier I & II to follow for known issues. Assisted senior technical consultants in designing and fixing solutions for recurring issues. Used SCCM, Active Directory, Terminal Services, and other advanced tools to diagnosis and solve issues. Show less

    • SAS

      Mar 2014 - now

      Support the JMP product line and assist with the system and configuration requirements associated with JMP product installation. Support the JMP product line and assist with the system and configuration requirements associated with JMP product installation.

      • Technical Support Analyst

        Apr 2018 - now

      • Senior Technical Support Associate

        Mar 2014 - Apr 2018

  • Licenses & Certifications

    • Design Think for Innovation

      Univeristy of Virginia - Darden School of Business (Coursera)
      Apr 2024
      View certificate certificate

    • CompTIA Security+

      CompTIA
      Oct 2006

    • Microsoft Certified Professional

      Microsoft, Inc.
      Oct 2006

    • Microsoft Certified System Administrator 2003

      Microsoft, Inc.
      Oct 2006

    • CompTIA Network+

      CompTIA
      Sept 2005

    • Certified Strategy Professional (CSP)

      KPI MEGA LIBRARY
      Jun 2022
      View certificate certificate

  • Honors & Awards

    • Awarded to Dave Matthews
      2nd Place Speech Evaluation Competition Division I District 37 Toastmasters Oct 2012 Award 2nd Place in the Speech Evaluation Competition for Division I, District 37.