Melissa Pelowski

Experience

• 

  Los Angeles County District Attorney's Office

  Jan 2019 - May 2019

  Legal Intern, Sex Crimes Division

  • Researched and penned memos & opening statements for multiple attorneys which were used in up to a dozen trials• Improved system for organizing 800+ trial documents into categorical and chronological order using Excel• Collaborated with 2 other interns in tasks such as selecting a jury and analyzing discovery

• 

  Fulcrum Surf School

  May 2019 - Aug 2019

  Onsite Manager

  • Oversaw the conduct of 25+ employees by scheduling weekly calendars and streamlining communication• Ensured quality customer service for up to 100 clients per week• Company’s top seller & increased revenue by 10% from previous season

• 

  Daily Trojan

  Jan 2020 - Aug 2020

  Staff Writer

  • Wrote 4 USC women's lacrosse game recaps featured by Yahoo! Sports• Reported on the exhibition opening of world-renowned artist Chuck Arnoldi• Selected by editors to author 3 features about standout USC athletes

• 

  Zwift

  Jun 2020 - Jul 2022

  • Served as the liaison between the documentation team, QA,hardware engineers, software developers, key stakeholders, and senior leadership in an agile environment to derive processes for both technical and non- technical audiences• Built and documented an infrastructure from scratch for how support teams respond to live incidents including cybersecurity breaches & reported bugs leading to a decrease in after hour fire drills by 25%. • Built 508 compliant website including layout, written content, graphics, and videos using Adobe Photoshop & Premiere Pro to host an internal knowledge base. Fully coded using HTML/CSS. Performed UI/UX testing with a 98% satisfaction rate• Served as the localization expert to achieve content parity of over 600 guides across 5 languages

  • Release Coordinator

    Jul 2021 - Jul 2022

  • Associate Technical Writer

    Jun 2020 - Jul 2021
• 

  CoEfficient Labs

  Sept 2020 - Dec 2020

  Copywriter

  • Conceptualized, collaborated on, and executed 8-12 ad creatives per week in an agile work environment • Identified & adapted voice for 5 different brands/industries (e.g. cybersecurity, cosmetics, real estate tech) • Wrote 2-4 blog posts per week using optimized SEO techniques

• 

  Amazon

  Jul 2022 - now

  Technical Writer