Jo Plane

Jo Plane

Followers of Jo Plane667 followers
location of Jo PlaneRoyal Tunbridge Wells, England, United Kingdom

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  • Timeline

  • About me

    Care Coordination Pathways Manager @ AXA Health | Lean 6 Sigma Green Belt | PSPO 1

  • Education

    • Weald of Kent Grammar School for Girls

      1996 - 2003
  • Experience

    • AXA Health

      Nov 2005 - now

      Having been selected for a talent programme, I was successful in developing into a Team Manager. Key responsibilities included* Managing the day to day running of a team of 10-20 Customer Service Advisors* Coaching and supporting the team to improve their performance* Identifying strengths in individuals and harnessing these for the benefit of both the individual and the company * Ensuring my team's conduct and performance was of the required standard and managing situations where this was not the case* Working with a team of Team Managers to ensure a consistent and holistic approach to new situations Show less

      • Care Coordination Pathways Manager

        Apr 2024 - now
      • Senior Team Manager (ACC workstream lead)

        Aug 2023 - Apr 2024
      • Senior Team Manager- Large Corporate Membership Team

        Apr 2022 - Aug 2023
      • Senior Team Manager- UK SME & Individual claims

        Oct 2018 - Apr 2022
      • Product Owner

        Mar 2018 - Oct 2018
      • Senior Team Manager- Individual Membership

        Apr 2013 - May 2018
      • Team Manager- Corporate Partnership Claims

        Feb 2008 - Apr 2013
      • Customer Service Advisor

        Nov 2005 - Feb 2008
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Jo Plane
      Improvement practitioner- lean 6 sigma green belt Capella PMI Feb 2024
    • Awarded to Jo Plane
      Mental Health First Aider MHFA England Mar 2023
    • Awarded to Jo Plane
      PSPO 1 accreditation Agility in Mind Jul 2018
    • Awarded to Jo Plane
      Team Manager of the year runner up AXA PPP healthcare Jan 2014
  • Volunteer Experience

    • Fundraising volunteer

      Issued by West Kent Mind on Apr 2016
      West Kent MindAssociated with Jo Plane
    • Volunteer Brownie leader

      Issued by Girlguiding LaSER on Jan 2000
      Girlguiding LaSERAssociated with Jo Plane