Jo Plane

Experience

• 

  AXA Health

  Nov 2005 - now

  Having been selected for a talent programme, I was successful in developing into a Team Manager. Key responsibilities included* Managing the day to day running of a team of 10-20 Customer Service Advisors* Coaching and supporting the team to improve their performance* Identifying strengths in individuals and harnessing these for the benefit of both the individual and the company * Ensuring my team's conduct and performance was of the required standard and managing situations where this was not the case* Working with a team of Team Managers to ensure a consistent and holistic approach to new situations Show less

  • Care Coordination Pathways Manager

    Apr 2024 - now

  • Senior Team Manager (ACC workstream lead)

    Aug 2023 - Apr 2024

  • Senior Team Manager- Large Corporate Membership Team

    Apr 2022 - Aug 2023

  • Senior Team Manager- UK SME & Individual claims

    Oct 2018 - Apr 2022

  • Product Owner

    Mar 2018 - Oct 2018

  • Senior Team Manager- Individual Membership

    Apr 2013 - May 2018

  • Team Manager- Corporate Partnership Claims

    Feb 2008 - Apr 2013

  • Customer Service Advisor

    Nov 2005 - Feb 2008