Nisha Patil

Experience

• 

  Flipkart

  Jan 2010 - Feb 2015

  • Led a team of 50 including 2 TLs of Seller Relationship Management. • Proficient in managing and leading teams for running successful process operations.• Adroit in developing procedures for business excellence. • Resourceful at maintaining relationship with clients by resolving their critical issues.• Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development.• Worked with various Product and Engineering teams to improve current processes and systems.• Ownership of the process and instituting process improvements needed along with providing innovative/unique solutions to problems.• Interacting with multiple stakeholders to communicate on operations and also represent data/ metrics information effectively at process/function level.• Set and assess team’s performance, expectations and create individual action plans.• Prioritize metrics to meet operational goals assigned at process level and managing conflicting/competing priorities at work.• Deep dive into various issues/bottlenecks and identify the root cause of the issues and get them fixed by coordinating with different internal departments.• Skilled in managing entire process operations with an aim to accomplish corporate plans & goals successfully• An effective communicator with strong planning, problem solving, relationship building and leadership skills• Actively involved in Recruitment & selection process of Consultants, Team Leads Show less • Accountable for publishing process level reports like weekly review for Inbound.• Ability to represent data and communicate effectively to handle escalations and act as a first point of resolution for Seller.• Ability to work under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality.• Establishing, measuring, and meeting service level agreements, improving the availability, performance, and quality of systems, and managing complex on-the-fly operational concerns.• Owning and driving weekly or monthly discussions with Senior Leadership and influence decisions for the process/team by analysing data and highlighting gaps along with recommending solutions.• Provide feedback and coach to Associates with a focus on improving the overall metrics.• Conducting monthly one-on-ones, Quarterly performance reviews for the team.• Actively involved in Recruitment & selection process of Consultants Show less

  • Assistant Manager

    Jan 2011 - Feb 2015

  • Team Lead

    Jan 2010 - Feb 2015
• 

  Ace Turtle Services Ltd

  Mar 2016 - now

  • Assistant General Manager

    Aug 2022 - now

  • Senior Manager Customer Support

    Mar 2016 - Oct 2022