Ryan Lackey

Experience

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  University of Central Florida Service-Learning

  Jan 2004 - Dec 2004

  Service-Learning Intern

  • Conducted local community outreach and recruitment• Networked and petitioned for funding• Reviewed, transcribed, and edited participants' writing samples• Taught weekly lessons (focused on bridging academics with civic involvement)• Built showcase presentations• Organized and anthologized writing samples

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  Paver Performance, Inc.

  Mar 2006 - Feb 2007

  Cost Estimator (Construction Management)

  • Analyzed contracts, specifications, proposals and other documents to prepare time, material, equipment, production, and labor estimates• Forecasted project costs, gathered details and compiled data to estimate all production costs according to specifications.• Drafted contracts for projects• Responsible for the accountability of all crews and subcontracts• Negotiated contract terms, price agreements, and time frames with Contractors• Organized/filed all necessary documents• Researched city and county regulations/ordinances Show less

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  Miller's Ale House Restaurants

  Jul 2007 - Apr 2011

  Manager

  • Managed all corporate records: licenses, updated certifications, training programs, incident logs, and daily inventories• Directed day-to-day activities in all departments (90+ employees) • Responsible for all personnel/HR issues. • Mentored and trained staff. • Designed systems for streamlining and reducing workload• Implemented systems for loss prevention in all cost centers• Conducted risk management, addressed risk factors, instituted safety measures, and adhered to safety regulations• Monitored food quality and specification adherence• Investigated and resolved quality and service complaints• Drafted reports on energy usage and cost reduction• Interviewed and hired candidates• Chosen member of company-wide M.I.T. training store Show less

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  Perrell & Wright LLC

  Apr 2011 - Aug 2011

  Paralegal Intern (Legal Malpractice)

  • Organized presentations/exhibits• Conducted research, obtained documentation• Drafted correspondence• Coordinated and maintained discovery documents/correspondence• Catalogued and organized pleadings• Helped prepare for trial

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  Caroline E. Taylor, LLC

  May 2011 - Nov 2011

  Paralegal (Corporate Immigration)

  • Prepared, filed, and maintained legal databases• Drafted legal documents: cover letters, addenda, company notices, attestations, correspondence• Built, organized, and filed corporate/legal documentation• Filed various Visas with USCIS• Filled out legal forms• Maintained file status reports

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  Infor

  Nov 2011 - Feb 2022

  Directed and mentored a team of three managers and 22 analysts, cultivating expertise in deal architecture, goal setting, and performance evaluation.• Collaborated with Revenue Operations leaders to optimize processes, boosting operational efficiency.• Led teams in complex deal discussions, shaped effective commercial strategies, and conducted margin analyses for strategic pricing decisions.• Orchestrated seamless onboarding for newly acquired businesses, ensuring alignment with organizational objectives.• Co-led project to re-engineer CPQ tool, refining quoting, defining workflows, automating approvals, and creating a comprehensive legal terms library, saving approx. 2,000 employee-hours per year.• Pioneered mentorship program for future leaders, fostering professional growth and aligning goals with organizational objectives.• Enhanced template efficiency by leading successful SaaS Proof of Concept implementation, standardized procedures for Infor's partner network.• Led training and certification of super users, reducing quoting errors and increasing sales productivity.• Recognized as Inside Sales Global Business Partner for Q2, FY 2018, highlighting consistent excellence in driving business success. Show less

  • Director - Deal Desk, Americas

    Aug 2018 - Feb 2022

  • Senior Manager

    Oct 2015 - Aug 2018

  • Manager

    Aug 2014 - Oct 2015

  • Team Leader

    Nov 2013 - Aug 2014

  • Senior Analyst

    Mar 2013 - Nov 2013

  • Global Contracts Coordinator

    Nov 2011 - Mar 2013
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  AppDynamics

  Mar 2022 - Jan 2024

  Global Leader, Deal Strategy and Governance

  Led global team streamlining B2B software transaction workflow, enhancing sales accountability and operational efficiency as part of the Chief Revenue Officer's office.• Transformed Deal Governance into a strategic entity overseeing financial growth, risk, scalability, sales strategy, policy adherence, and operational approvals.• Integrated legacy AppDynamics programs into Cisco GPL buying programs, increasing adoption from 25% to 82% in one fiscal year.• Accelerated deal results by serving as the key leadership escalation point across Sales, Legal, Professional Services, Finance, Revenue Recognition, and Solution Engineering.• Partnered with BIS to drive ongoing automation and UX enhancements in Salesforce.• Coached analysts on building business strategies and mitigating account-level ACV attrition.• Improved deal management by analyzing customer request trends and pricing strategies, establishing new internal standards Show less

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  Dragos, Inc.

  Jun 2024 - Mar 2025

  Director, Deal Desk

  Built and operationalized a Deal Desk function, improving governance, deal acceleration, and revenue optimization in preparation for IPO readiness.• Led margin health reviews, discount governance, and approval streamlining to ensure profitable growth.• Established cross-functional collaboration between Finance, Sales, Legal, and Operations teams, improving deal efficiency and reducing approval cycles.• Implemented strategic pricing and exception management processes, balancing risk mitigation with customer satisfaction.• Mentored and transitioned analysts from sales support roles to strategic finance-focused deal desk analysts.• Owned and managed Office of CFO approvals for critical deal terms, including extended payment terms, high discount thresholds and high-risk financial proposals across various product categories, ensuring alignment with financial health and profitability standards. Show less