Murtuza Abdul Hameed

Experience

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  Freelancer For VOIP

  Apr 2012 - Sept 2012

  Freelancer

  Assisted an well experienced CCIE Voice in serveral Implementation and support projects.*Installation,Configure,Support for CUCM 7.x,8.x series. *Onsite Support for CME.*Confiurations of Unity Express.*Onsite support for Auto-Attendent.*Onsite Support for Switches,Routers.*Onsite Stacking of Switches.*Configurations of Various other call manager features and various VOIP devices.

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  Confedential Company

  Sept 2012 - Mar 2015

  Network Voice Engineer

  Network Voice Support Engineer--Work Responsibilities:* Voice:-Deployment,management and troubleshooting of Cisco Call Manager 8.X and 9.X Mega Cluster(13)Deployment,management and troubleshooting of Cisco Unity Connection 8.X and 9.X Mega Cluster(2)Deployment,management and troubleshooting of Cisco Unified IM and Presence 8.X and 9.X Mega Cluster(6)Configuration,Management,troubleshooting of Cisco Collaboration Edge(Expressway C,Expressway E). Deployments of Cisco 9971, Cisco 9951, Cisco 8961, Cisco 6941, Cisco CIUS through SIP protocol.Deployments Cisco Jabber 9.6[Android/I Phone/Tablets] and Cisco Jabber 9.7[Windows] via Wireless and Internet(VPNless).Operations for Cisco Meeting Place 8.5.VOIP Operations using Cisco PRIME Unified Communications Suite. Cisco Jabber Presence Integration with Microsoft Outlook.Maintenance of 3rd party services like Right FAX,XML Applications.Backups for the Mega-Cluster. Deployment of than 15k Cisco IP Phones by using BAT.Configuring call manger features and services.Configuration of Voice Gateways.Configuration and Installation of SIP TRUNKS.Configurations for Cisco- Polycom VoIP conference stations.Configurations of ATA fax device for VoIP fax service. *Video:-Operations of Cisco Tandberg Telepresence Endpoints:- CTS 3200, CTS1300, Profile 42-C20, EX90, E20.Telepresence Management Suite [TMS].Scheduling Video Conference Calls between Remote Sites with presentation and recording features on Telepresence Content Server on request.Scheduling Multi-points calls through VCS-CScheduling Multi-Way calls through VCS-E*Network:-Applying the various Voice related configurations like Multicast,Voice Vlans etc. on the remote site routers and switches.Troubleshooting remote site routers and switches for issues.Configuring routers, core-switches and access switches for the remote sites from scratch if requested.Used Cisco RTMT/Solar-winds Orion for Server Cluster, VOIP services and Phone Monitoring. Show less

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  Ebttikar Technology Company

  Mar 2015 - Jan 2018

  Unified Communications Engineer (L3)

  Unified Communications Engineer(L3) Confidential Project (Ebttikar Technology Company)--Work Responsibilities:• Operations of Unified Communications infrastructure (CUCM 11.X).• Planning and Designing the upgrade to version 11.x Unified Collaboration infrastructure for DC and DR (IPT and Video).• Implementation of Cisco Unified Communications Manager 11.x• Implementation of Cisco Unity Connection 11.x• Designed Unified messaging and single inbox by integrating the Cisco Unity Connection with Microsoft Exchange. • Implementation of Cisco Unified IM & Presence 11.x• Implementation of Cisco Unified Contact Center Express 10.x• Cisco IOS upgrade for Voice Gateways.• Implemented Unified Dial-Plan (Standard local route groups).• Performed Phone firmware upgrade.• ISP E1 to SIP migrations• Designed the Open text Right Fax upgrade to multiple application server cluster and standalone database server with additional FOIP channels with the existing SR140 fax transport channels. • Managing call manager server backups. • Management and Troubleshooting of CME and SRST. • Management and Troubleshooting of E1 Lines implemented on some sites.• Configuration and Troubleshooting of Voice Gateway Conference bridges, Transcoders and Media Termination points.• Management and Troubleshooting of Sip trunks provided by Multiple ISP's.• Management and Troubleshooting of Customer Response Solutions (CRS).• Management and Troubleshooting Right Fax Enterprise Suite.• Conducted POC of Cisco’s video endpoints like DX 80, MX 300 with servers like Cisco Expressway, Cisco VCS control, Cisco vTS (Telepresence Virtual server), Cisco Telepresence Conductor Server, Cisco CUCM 10.5, Cisco IM & Presence 10.5, Cisco TMS(version 14.5) to make Cisco’s Collaboration Meeting Room on-site. • Configured CMR with Permanent and scheduled conference, auto-dialed participants and integrated with Microsoft Exchange. Show less

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  Tech Stations Co.

  Mar 2018 - Mar 2019

  Senior UCC Engineer

  Senior UCC EngineerResponsible for Designing and implementing end-to-end Cisco UCC solutions.

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  Solutions by stc

  Mar 2019 - now

  Senior Engineer I (HCS)