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Abdelaziz Youssef

Abdelaziz Youssef

Arabic Teacher

Followers of Abdelaziz Youssef821 followers
location of Abdelaziz YoussefDubai, United Arab Emirates

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  • Timeline

  • About me

    Customer service representative, Coordinator, Front Desk, Data analyst, CRM,

  • Education

    • Cairo University

      2012 - 2016
      Bachelor of Education Arabic Language and Literature Good

    • Cairo University

      2016 - 2017
      Diploma of Education Special Education and Teaching Excellent

  • Experience

    • Tiba Primary School

      Sept 2017 - Mar 2019
      Arabic Teacher

    • Al Sayyah Group

      Jan 2019 - Sept 2021
      Customer Service Agent

      - Communicate with customers via phone, email and chat- Provide knowledgeable answers to questions about product, pricing and availability- Work with internal departments to meet customer's needs

    • Enova by Veolia

      Dec 2021 - now

      - Handle customer complaints,-Manage large amounts of incoming phone calls and emails.-Identify and assess customers' needs to achieve satisfaction. -Build sustainable relationships and trustwith customer accounts through open and interactive communication. -Provide accurate, valid, and complete information by using the rightmethods/tools.-provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.-Keep records of customer interactions, process customer accounts and file documents. Show less

      • Senior Customer Service Representative

        Mar 2024 - now

      • Customer Service Representative

        May 2023 - now

      • Help Desk Specialist

        Dec 2021 - now

  • Licenses & Certifications