Razaat Chishty

Experience

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  University of Hail

  Feb 2000 - Jun 2018

  Director Systems and IT Infrastructure at University of Hail

  Built and implemented ICT strategic plan and IT Solutions Architecture for complex business problems at University, achieved min TCO and max ROI for 40K students and 3K Staff.Managed annual budget of 10$M. Completed Large scale IT Projects (Over $5M) with set goals and within timeframe.Managed closed relations with Business process owners to translate their requirements into innovative technology solutions providing required statics and analytics, empowering community to serve themselves by self-services or by department staff with high level of user satisfaction.Implemented Tier III DC using APC InfraStruXure®, VCE VBlock 720 converged infrastructure creating Private Cloud.Implementation of full cycle of Procurement to pay and Hire to Retire using Oracle EBS R12 modules HRMS, AP, GL, SCM, FA. Managed team of Techno-functional consultants and developers.Implementation of Banner 7.4 with Luminis 4.2 and upgrade to version 8.3 with Luminis 5.2. Directed Multi-Tech team of 25 members (Technical Leads, Architects, Developers, Database Admins, and ERP business analysts) Implemented ITSM (ISO 20000) and ISMS (ISO 27000) compliance.Implemented vlabs for 3K RDS using MS Azure platform.Implemented Office35 for 40K students and 3K employees providing email, office online and OneDrive.Oversaw R&D of latest technologies to set technology Roadmap.Supervised Technology acquisition process from Proof of concept, Writing Technical specification (RPFs) to implementation.Ensured 24x7x365 Infrastructure availability, performance and quality for core systems by providing Techno-Functional Consultancy, Manage day to day Technical operation and offer tier 3 support for DC, Vblock Infrastructure, VMware environment having 240+ VMs, Oracle EBS R12 HRMS, Supply Chain and Financial systems, Banner SIS, Luminis Portal, Laserfiche , Oracle Technology Stack,SQL Server, MS AD. Development(PL/SQL, .Net), (Solaris, Windows), Identity Management and SSO(AD, OID, CAS). Show less

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  Naseej AAS

  Dec 2018 - Nov 2020

  Technical Consultant / Project Manager

  Princess Nourah bint Abdulrahman University and Shaqra University Projects Manage client expectations by acting as innovator and principal consultant for the information technology function.  Manage and offer technical direction to cross functional team of 36 IT professionals accountable to maintain IT Service Desk, Information systems in compliance with University’s IT Governance, security policies and service level agreements. Manage Service delivery as per SLAs and in compliance with ISO 20000 ITSM/ ITIL and ensure consistent high levels of customer service in a cost-effective manner. Spearhead health checks/ audit to evaluate the current state of Application and Technology Infrastructure to identify the issues/gaps causing any operational inefficiency and impacting users’ experience subsequently recommend the future state with short- and long-term sequencing plans to optimize the use of the Information technology platforms aligned with continuously changing business needs. Accountable and responsible for major incidents (L3 and L4) to ensuring resolution within SLA by coordinating resolving parties, effective communication to stakeholders and post incident review.  Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed for Banner SIS, Blackboard LMS, and SirsiDynix Symphony Responsible for building partnerships and liaising with stockholders to review and continuously improve customer experience.  Conduct internal and third party service review meetings covering performance, service improvements, quality and processes. Show less

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  Afiniti

  Nov 2020 - now

  Responsible for creating and delivering high quality, reliable Technology Architecture, IT infrastructure, operations and services and ensuring the global availability, integrity, and scalability of Afiniti Enterprise Infrastructure services and operations at Afiniti datacentres, Cloud and On-prem.Report to VP Enterprise Infrastructure and manage the team in charge of Afiniti Datacenter Operations, cloud services, Servers and Storage Management at Afiniti premises and Customer Premises deployments. Provide vision and leadership to the GTA(Global Technology Architecture) Department consist of On-prem, Cloud , Storage, Digital Workspace Platforms SME Teams.Managing a high-performing cloud computing and Data Center Operations Team responsible for the planning, installation, maintenance and operation of server, storage hardware and supporting infrastructure at scale. Partner with VP Enterprise Infrastructure to manage the evaluation and adoption of emerging Datacenter technologies including cloud, software defined Datacenters, high performance computing, Servers and Storage virtualization etc. Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of Infrastructure objectives and goals. Develop and lead a high performing infrastructure engineering and operations team to ensure the reliable delivery of infrastructure services and operations. Build strong links between production support operations and engineering to create multidisciplinary teams that work together (remove silos). Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards established by the information security function/CISO. Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions. Show less Responsible for delivering high quality, reliable IT infrastructure, operations and services and ensuring the global availability, integrity, and scalability of Afiniti Infrastructure services and operations at Afiniti datacenters, Cloud and customer deployed servers.Report to VP Enterprise Infrastructure and manage the team in charge of Afiniti Datacenter Operations, cloud services, Servers and Storage Management at Afiniti premises and Customer Premises deployments. Provide vision and leadership to the GDOT / Infra Team.Managing a high-performing cloud computing and Data Center Operations Team responsible for the planning, installation, maintenance and operation of server, storage hardware and supporting infrastructure at scale. Partner with VP Enterprise Infrastructure to manage the evaluation and adoption of emerging Datacenter technologies including cloud, software defined Datacenters, high performance computing, Servers and Storage virtualization etc. Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of Infrastructure objectives and goals. Develop and lead a high performing infrastructure engineering and operations team to ensure the reliable delivery of infrastructure services and operations. Build strong links between production support operations and engineering to create multidisciplinary teams that work together (remove silos). Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards established by the information security function/CISO. Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions. Show less

  • Senior Director GTA(Global Technology Architecture)

    Apr 2023 - now

  • Director Global Technology Architecture(GTA)

    Dec 2021 - now

  • Director Global Datacenter Operations Team(GDOT)

    Nov 2020 - now