Simon Fernandez Palacio

Experience

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  John Restrepo A. Ltda

  Jan 2017 - Jun 2017

  Administrative Assistant

  Responsibilities:- Enter invoices from the administrative area to the SAP system to be paid and accounted for.- Manage the claims process, be in contact with the insurance broker and provide them with the necessary evidence for the claim that was presented.- Place internal orders for the cleaning area of the company and inventory control.- Control the maintenance required by the different areas of the company (mainly air conditioners).- Control of air tickets and travel expenses for the whole company. Show less

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  John Restrepo A. Ltda

  Feb 2018 - Apr 2018

  Sales and Marketing Analyst

  Responsibilities: - Geo-referencing all customers for the commercial area at national level. - Create new reports for sales supervisors (giving support to the computer area). Achievements: - Geolocation of all customers at national level for route optimization.

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  Forex Society

  Apr 2018 - Feb 2020

  Entrepreneurship

  Responsibilities:- Organize and write the courses to be taught in the trading academy.- Create and modify different Excel formats to take control of various functions in the company.- Customer service and sales responsibilities occasionally via chat (in Spanish and English).- Guide the restructuring of entrepreneurship.- Create and maintain the payment database.- Control the payments.- Manage Instagram account.- Design Instagram posts in Canva (occasionally).- Translate market analyses from English into Spanish.Achievements:- Reduction of the default rate from 80% to 30%.- Increased productivity through the division of tasks.- Improvement in sales and retention processes.- Maintain a real control of results.- Improvement of the offer and income of the company. Show less

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  Holcim ABS

  Sept 2020 - Oct 2022

  Disputes/Reconciliations assistant

  Responsibilities:- Conduct investigations based on errors in payments by customers, determine cause and solve or escalate. - Assist the customer service team with direct customer inquiries. - Plan and create improvement plans in processes and/or tools. - Make periodic reports on discounts out of terms. - Support in the daily execution of semi-automatic tools.Achievements: - Substantial improvement in case resolution times, from 20+ days to approximately 13 days. - Reduction of backlog. - Implementation of tool created by me in Excel and google sheets for the consultation of contacts required in investigations. Show less

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  PUMA Group

  Jul 2023 - now

  -Asignación y supervisión de tareas a los compañeros de turno.-Apertura y cierre de la tienda y caja.-Manejo de equipo.-Arqueo diario de caja.-Análisis de indicadores.-Encargado de almacén y mercancía.-Registro diario de albaranes recibidos. -Atención al cliente y venta.-Responsable de almacén, recepción de mercancías, alta en sistema ERP, clasificación, organización en estanterías, revisión de inventarios y mercancías por llegar.-Reposición de mercancías en tienda.

  • Supervisor

    Nov 2023 - now

  • Dependiente

    Jul 2023 - May 2024