Lauren Moore

Experience

• 

  Concrite Pty Ltd

  Feb 2002 - Jan 2008

  Accounts Payable Specialist

  4 roles within the Head Office (consolidated due to similarity):- Credit Controller Apr 2007 – Jan 2008 (10 months), promotion- Ledger Clerk Oct 2004 – Apr 2007 (2 years 7 months), promotion- Accounts Payable Clerk Aug 2002 – Oct 2004 (2 years 3 months), promotion- Administrative Assistant Feb 2002 – Aug 2002 (7 months)• Managed the end-to-end Accounts Payable and Receivable processes.• Processed a high volume of invoices including manual coding and allocations.• Timely collection of outstanding debtors and negotiation of delinquent payments with customers.• Fostered positive relationships with customers and vendors, handling enquiries and resolving issues to ensure satisfaction and loyalty.• Reconciled customer and vendor ledgers against statements.• Assisted with end of month reporting and payroll data entry.• Communicated with internal and external stakeholders to manage and resolve queries and disputes.• Supported the wider team with ad hoc accounts related tasks. Show less

• 

  BHP

  Feb 2008 - now

  • Lead the cross-functional Treasury project team to successfully implement new Cash & Liquidity Management, Advanced Payment Management, and Bank Account Management SAP S/4HANA modules with 0 defects at go-live.• Proactively engage with stakeholders regarding process changes, program updates, and potential roadblocks, ensuring clear communication through regular cadences.• Conduct functional and project risk assessments for new system functionalities by analysing project plans, timelines, and objectives to anticipate potential areas of vulnerability.• Work closely with PMO, Technology teams, and business stakeholders throughout the system development lifecycle to clarify, refine, and specify business and technical requirements, evaluate solutions, and identify value outcomes.• Analyse the business process blueprints and document As-Is/To-Be business processes in solution design documents and Signavio.• Lead UAT activities including creating and documenting test cases based on requirements and system and process changes, coordinating the UAT schedule, and supporting end users during the test cycle, leading to a 98% pass rate (on target).• Plan the system cutover data validation cycles and collaborate across the project team to identify and resolve variances, including documentation of decision-making and artefacts aligned with governance processes.• Collaborate with the OCM team by providing subject matter expertise in preparing Training Needs Analysis, Curriculum, and creating training guides and online/instructor-led course materials.• Provide training and support to the Treasury team in S/4HANA, including preparation of training materials and facilitation of training sessions. Show less 3 roles within the Group Treasury function (consolidated due to similarity):- Specialist Treasury Infrastructure Apr 2019 – Oct 2022 (promotion)- Specialist Treasury Operations Oct 2016 – Apr 2019 (promotion)- Analyst Treasury Projects Jan 2013 – Oct 2016• Led small technology projects and participated in various capacities (analysis, process improvement, UAT coordination, change management).• Managed Treasury's digital portfolio by partnering with Treasury teams to define and prioritise requirements.• Provided training and support to the Treasury team in SAP, SharePoint, Documentum, Miro, and other relevant systems including preparation of training materials and facilitation of training sessions.• Provided subject matter expertise and coaching for Treasury Operations team on SAP Treasury Management System (TMS), processes, custom Visual Basic (VBA) tools.• Conducted thorough analyses of existing business processes, workflows, and systems to identify areas for improvement and develop actionable recommendations using process mapping and improvement methodologies.• Designed a cash forecasting process and tools and collaborated with stakeholders to improve forecast accuracy from over 10% variance to less than 2%, leading to the Treasury team being able to more effectively manage liquidity in a strategic way.• Designed and built a custom cash flow reporting model to provide leadership with visualised insights on international cash movements. Show less 4 roles within the Shared Services Centre (consolidated due to similarity):- Specialist Customer Support Oct 2010 – Dec 2012 (promotion)- Subject Matter Expert Customer Support Dec 2009 – Oct 2010 - Specialist Accounts Payable Mar 2009 – Dec 2009 (promotion, acting)- Administrator Accounts Payable Feb 2008 – Mar 2009• Conducted thorough analyses of existing business processes, workflows, and systems to identify areas for improvement and develop actionable recommendations using process mapping and improvement methodologies.• Developed an invoice processing checklist to aid training and reduce invalid rejections leading to a reduction of 2.3 FTE.• Redesigned the case submission form to reduce rejections due to incomplete information, leading to a reduction of rejections by 70% over 3 months.• Developed and implemented performance reporting tools used to monitor adherence to KPIs.• Provided leadership, supervision, and development of staff across Accounts Payable, Customer Support, Marketing, and Accounting teams including to a team of 70+ in the transition of the Shared Services Centre offshore.• Disbursement of business-critical payments and forecasted payments to Group Treasury.• Processed 100+ invoices per day, consistently exceeding daily targets.• Resolved Accounts Payable enquiries ensuring a positive customer experience. Show less

  • Specialist Treasury Infrastructure

    Oct 2024 - now

  • Specialist DevOps HR (secondment)

    Aug 2024 - Sept 2024

  • Principal Finance Improvement - Treasury S/4HANA Implementation (secondment)

    Oct 2022 - Jul 2024

  • Specialist Treasury Projects & Operations

    Jan 2013 - Oct 2022

  • Accounts Payable, Shared Services Centre

    Feb 2008 - Dec 2012