Michael Stefanic

Experience

• 

  CompuServe Network Services

  Jun 1992 - Sept 1996

  Account Manager

  Support existing commercial customers with use of value-added and virtual private networks; Evaluate and review usage patterns and recommend addition of newer services when appropriate; Coordinate various parties for installation and implementation of network services; Compose contracts to provide customers with maximum value and benefit based on usage level commitments.

• 

  Siemens Hearing Instruments, Inc.

  Sept 1996 - Jul 2010

  Senior Technical Support Representative

  Assist customers by phone with installation, troubleshooting, backup and operation of computer-based Hearing Care products; Participate in testing and feature recommendations for new releases of software.

• 

  Siemens Healthcare

  Aug 2010 - now

  Field Service Engineer

  Installation and Training with Audiological Measurement equipment and software; In-house and customer-site calibration, testing and troubleshooting of computer-based fitting and testing products; Provide support for same products by phone and remote control.

• 

  Sivantos Group

  Jan 2015 - now

  Field Service Engineer

  Installation and Training related Audiological Measurement equipment and hearing aid fitting software; In-house and customer-site calibration, testing and troubleshooting of computer-based fitting and testing equipment; Provide support for same products by telephone and remote desktop.