Rucha Patil

Experience

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  Infosys

  May 2013 - Aug 2015

  Senior Process Executive

  Worked on SFDC opportunities to create SFDC quote.Worked on Object, Field and Record level security.Created workflow, Validation, Approval, Assignment Rules in SFDC.Created Profiles, Roles, User Setup.Providing Weekly/Monthly reports to clientProviding WebEx support to customer.Site creation of Client and customers for contract, products and billing purpose.Undertaking end-to-end O2C (Order to Cash) issues from booking to invoice claims on a global delivery model. Undertaking CRM issues such as Order Amendments, Order status, expedite on booked orders.Creating and publishing process documents for entire Quote-to-cash process. Show less

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  Accenture in India

  Mar 2016 - Apr 2017

  Transaction Processing Associate

  Collaborated on departmental projects flashes and retail sign correction, digital printing and resolving support tickets. Collaborated with Business Users to determine their needs and deliver Support service. Worked on reports:• Open claims dashboards - Give the report for the number of claims Under ownership level• Pulse call Report - which gives the picture of where recovery unit is standing in regards to task, • ODS Report - which tells about the recovery made by BPO • Maintains the Recoveries Show less