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Mark Snodgrass

Mark Snodgrass

IT Specialist

Followers of Mark Snodgrass278 followers
location of Mark SnodgrassPortland, Oregon Metropolitan Area

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  • Timeline

  • About me

    Director of Business Intelligence at NLC Mutual Insurance Company

  • Education

    • Corban University

      1994 - 1998
      Bachelor of Science (BS) Psychology

    • University of North Carolina at Chapel Hill

      2012 - 2013
      Certified Government Chief Information Officers Program Information Technology

      The program is designed for local government Chief Information Officers and Information Technology Directors whose challenging responsibilities require a broad understanding of management, leadership, legal, regulatory, and enterprise topics. The course is approximately 240 hours in length and course instruction covers strategic technology planning, communication, project management, emerging trends, risk assessment and management, acquisition management, change management, leadership… Show more The program is designed for local government Chief Information Officers and Information Technology Directors whose challenging responsibilities require a broad understanding of management, leadership, legal, regulatory, and enterprise topics. The course is approximately 240 hours in length and course instruction covers strategic technology planning, communication, project management, emerging trends, risk assessment and management, acquisition management, change management, leadership, security, legal issues and financial trends. Show less

  • Experience

    • Maps Credit Union

      May 1998 - Jun 2000
      IT Specialist

      • Led team to develop corporate intranet to enhance collaboration and streamline processes within the organization.• Served on the Strategic Planning Committee to plan the direction of the company.• Provided technical support for 125 workstations.• Led training on Microsoft Office applications.

    • Constable Audio Video

      Jun 2000 - Feb 2001
      Webmaster/Network Administrator

      • Created intranet to manage projects and scheduling, in-house purchasing, and billable hours on projects streamlining company processes and management of projects.• Developed company website to increase corporate visibility and enhance revenue opportunities.• Managed Windows-based network for organization including web, database and e-mail.

    • League of Oregon Cities

      Jan 2001 - Jul 2003
      IT Administrator

      • Supported League of Oregon Cities and City County Insurance Services concurrently, splitting the week at each location• Managed Cold Fusion-driven website featuring a large collection of city resources for developing ordinances and staying informed of latest legislative issues• Developed web-based member directory for internal and external use• Implemented and maintained company network of workstations and servers

    • CIS (Citycounty Insurance Services)

      Jan 2001 - Aug 2019
      Chief Information Officer

      • Serve on Executive Management Team to determine strategic direction of the organization and collaborate on major policy decisions.• Using Agile development methods, led a team of developer in building a claims administration system that replaced a costly third-party system. Built with responsive design in mind, it allowed the application to run on multiple devices and browsers as well as reduced the processing time of handling liability and workers’ compensation claims. • Led development of replacing a third-party policy management system with a custom built web application working with internal staff and contracted developers to achieve success. Originally planned as an internal application, the system was so successful that it has been sold to other organizations, bringing in additional revenue. It also allowed CIS to eliminate two positions and annual maintenance fees for significant annual savings.• Directed IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment and management of current and future IT systems across the organization• Developed and maintained IT organizational structure to meet needs of organization growth initiatives.• Established department goals, objectives and operating procedures, identifying opportunities for appropriate and cost-effective investment of financial resources in IT systems and resources. This includes but is not limited to staffing, sourcing, purchasing and in-house development • Established appropriate policies and procedures to ensure implementation, support and proper use of applications and the safety and integrity of all computer systems• Developed, tracked and managed the information technology annual operating and capital budgets• Reviewed and managed, to the best advantage of the organization, the hardware and software acquisition and maintenance contracts and agreements Show less

    • NLC Mutual Insurance Company

      Aug 2019 - now

      Serve as a shared resource to members, assisting with data collections, transformations, and creation of visualizations. Decrease the overall cost for members of managing data and increasing the value of the data.

      • Director of Business Intelligence

        Jan 2024 - now

      • Director, Member Data Strategy

        Aug 2019 - Jan 2024

  • Licenses & Certifications