CAROL CHEN

Experience

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  TravelStar Pte Ltd

  Mar 2014 - Feb 2017

  TOUR CONSULTANT

  -Handled walk-in customer, inbound phone call and email inquiry.-Directs customers by understanding their needs, suggesting travel packages.-Advises customers by providing information on travel products.-Documents sale by creating or updating customer profile records.-Knowledge of Galileo ,Sabre and Athena system.-Tour Leader ( Shanghai, Hong Kong, Taiwan, Malaysia,Vietnam, Bangkok)

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  SINO AMERICA TOURS CORPORATION PTE LTD

  Feb 2017 - Jun 2020

  Travel Consultant

  Handled walk-in customer, inbound phone call and email inquiry.-Build and maintain relationships with clients-Good team player to increase efficiency of day to day operations-Research explore and study different travel destinations options.-Tour leader Make sure everything runs perfectly and everyone ends up satisfies, to be aware of clients safety at all times, understand what clients want, keeping your knowledge up to date and recent, to always be polite and friendly towards clients, to ensure the tour is well organised and run to a timetable that allows all the sights on the itinerary to be visited) Show less

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  JK Technology

  Jun 2020 - now

  Sales Coordinator

  Provide sales and customer-service supportProfessionally handle high volume of inquires and assist to provide effective solution for customers’ issuesSales Order Processing: Quotation/ Sales Order/ Purchases Order/ Delivery Order/ InvoicingProactively sourcing for new sales opportunities through inbound lead follow-upConnect with key customer contacts (external) as neededCoordinate projects and support lead manager. Ensuring projects are worked according to agreed plan and kept on scheduleLiaise with internal teams such as Finance, Logistics and MarketingAssist in preparation & submission of relevant reports and documents Show less