Michelle Pagett

Experience

• 

  Absolute Quality Europe Ltd

  Nov 1999 - Apr 2003

  Key Account and Tech Support Manager

  Responsible for liaising with key accounts in addition to motivating, monitoring and organising a team of technical support advisors. Enjoyed good relationships with colleagues, customers and clients. Gained valuable experience in IT providing a high level of technical support for hardware and software in several languages.

• 

  The Prince & Princess of Wales Hospice

  Apr 2003 - now

  Leading the hospice fundraising team to maximise income generation. Working in collaboration with the hospice wider income generation and communication teams to plan and deliver a range of fundraising activities, including community fundraising, events and campaigns. Working to agreed KPIs and objectives, and managing and supporting the team to achieve these objectives. Maintain strong working relationships with staff throughout the hospice while developing new supporter relationships and nurturing existing supporters. Key skills: management, leadership, fundraising, reporting, relationship building. Show less Managing a fantastic team of staff and volunteers committed to securing income through database driven direct marketing and analysis. Responsibilities include marketing, reporting, data protection, training, managing the Raiser's Edge database, Gift Aid, and first line IT support. Ensuring maximum supporter retention and engagement. Working across all departments involved in income generation and income administration to ensure smooth fundraising operations, to build long-lasting relationships with supporters. Key areas of expertise: management, marketing, reporting, fundraising operations, training, Raiser's Edge and data protection legislation. Presented twice at Blackbaud's bbcon London conferences and the IDPE conference. Show less Deliver insightful strategic and profitable process change in the organisation, vital to Hospice fundraising operations during the £21m capital appeal. Including implementing improvements to data capture and storage. Responsible for organising the direct marketing elements of the capital appeal, liaising with internal and external stakeholders to ensure the success of campaigns. Managed supporter systems, training and monitoring staff and volunteers and managing the data activity of the users throughout the fundraising, volunteer, finance and supporter relations departments. Used data skills to ensure fundraising event and appeal success. Skilled in training, data segmentation, data protection, data capture, appeal and event marketing, reporting and analysis, Gift Aid. Show less After implementing a relationship management system for the fundraising and volunteer management teams, my role evolved into managing and monitoring the system and users. A high level of user training and problem solving was involved. Created fundraising policies and procedures documents to ensure fundraising activities were carried out in accordance with regulations, to improve staff efficiency standardise operations, preserve knowledge and train new staff. Also responsible for organising the re-design of the Hospice website, as well as networking, attending fundraising events and promoting fundraising activities. Show less

  • Head Of Fundraising

    Oct 2021 - now

  • In Memory and Legacy Manager

    Feb 2021 - now

  • Supporter Relations Manager

    Aug 2016 - Feb 2021

  • Data and Insight Manager

    Jun 2013 - Aug 2016

  • Community Fundraiser

    Mar 2007 - Jun 2013

  • Fundraising Admin and Database Manager

    Apr 2003 - Mar 2007