Monina Manik

Experience

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  Tech Mahindra

  Mar 2012 - Feb 2016

  Business Analyst, Tech Mahindra Pvt. Ltd, Bangalore Sunrise Broadnet transition, Norway [June 2015 – 2016] • Conducted Requirement Analysis and Gap analysis session with stakeholders. • E2E system analysis and creating HLD with the SMEs. • Improved functionality and performance by automation which lead to 20% downtime reduction of troubleshooting & configuring. • Bridging gap between customer and Development team to design for transition. • Conducted regular scrum meetings and maintaining the Product and sprint backlog. • Creating User stories & User Acceptance Test. Technical System Analyst, BT Germany, Munich • Initiated the transition for a newly acquired service assurance project from British Telecom to Tech Mahindra for the complete Europe region from Onsite [Munich]. • Requirement Elicitation with the stakeholders using different techniques. • Preparation of FRD, SOP, Runbook. • Configuring profiles of customers into the new prototype system. • Maintaining client relations & transition implementation. • Demonstrating the application to stakeholders and End customer for review. • Knowledge Transfer and Mentoring new trainees offshore. Show less Business Analyst, Tech Mahindra Pvt. Ltd, Bangalore Sunrise Broadnet transition, Norway [June 2015 – 2016] • Conducted Requirement Analysis and Gap analysis session with stakeholders. • E2E system analysis and creating HLD with the SMEs. • Improved functionality and performance by automation which lead to 20% downtime reduction of troubleshooting & configuring. • Bridging gap between customer and Development team to design for transition. • Conducted regular scrum meetings and maintaining the Product and sprint backlog. • Creating User stories & User Acceptance Test. Technical System Analyst, BT Germany, Munich • Initiated the transition for a newly acquired service assurance project from British Telecom to Tech Mahindra for the complete Europe region from Onsite [Munich]. • Requirement Elicitation with the stakeholders using different techniques. • Preparation of FRD, SOP, Runbook. • Configuring profiles of customers into the new prototype system. • Maintaining client relations & transition implementation. • Demonstrating the application to stakeholders and End customer for review. • Knowledge Transfer and Mentoring new trainees offshore. Migration Lead POC for MNC Customers, Network Performance Reporting – eHealth to Proviso Rollout,BT, UK • Successfully and smoothly completed migration and sign off of over 30 contracts with immense client appreciation. • Coordinating with BT Contract team, Network Team for Connectivity of Customer N/W to Ontario Server. • Creating customer inventory profile, loading inventory (NMDB), creating groups and mapping interfaces to the group for reporting based on contract team requirement. SQL Query optimization. • Raising PMR with IBM to get support to sort out proviso application issue, in coordination with ASG team. • Supporting activity for DL, DV, DC installation and for database migration. • Functional review customization of reports in IBM Netcool. Show less

  • Technical System Analyst

    Mar 2012 - Feb 2016

  • Technical Consultant

    Mar 2012 - Nov 2015
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  HP

  Jan 2016 - Jun 2016

  Technical Consultant

  Product development life cycle and consultant for HP’s service assurance products (OSS)Worked as a client facing technical consultant for HPE’s in house product HPE IMC as a product engineer and consultant.

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  Freelance

  Jul 2016 - Mar 2022

  Stay-at-Home Parent

  Various freelancing work involving requirement analysis and business case studies for start ups.Also, worked as a research assistant for project Network on Chip in IIT Guwahati.Project Management & co-ordination for family business.

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  Cognizant

  Apr 2022 - now

  Technical Business Analyst

  Leading Netherlands Telecom Provider : Technical Business Analyst [ 2022- Present]Worked closely with key business, process, App teams and IT stakeholders to elicit requirements and convert the requirements into functional user stories using JIRA for common Infra demand for Infrastructure as a service squad. Streamline operational processes and knowledge management. Propose process improvements and e2e automation to business stakeholders.Implementation of Telco Infra management strategy to make the CSP, cloud native ready through virtualization and Telco cloud management via transformation using OpenStack and Redhat OpenShift Project Manager, Cognizant [2022,2023]In parallel with the customer project also got a chance to work on two-time winner TMF catalyst project , Digital Services Marketplace lead by Cognizant as a Project Manager and Business Analyst Worked with various champions (Industry leading Telcos) and participants (service and Infra providers) to develop business cases using 5G innovation in Smart Healthcare, Smart spaces, Cloud gaming and smart stadium use cases.Creating e2e customer journey maps, business use cases, requirement documents. Developing technical use cases with SMEs, integrations between different components.Collaborating with cross functional teams like UI/UX, ordering, billing, quotation, AI/ML intent, NaaS for end-to-end solutioning and successful delivery. Functional & Component design for e2e processes like Lead to quote, quote to order, order to activate, activate to cash.Creation of artefacts like E2E architecture, High-Level Designs &, Knowledge Management.Creation of TMF assets and aligning artefacts to TM Forum defined standards.Creation of sprint backlogs for development team and conducting scrum meetings.Delivery and Sign offs from champions. Show less