Monica Swanson

Experience

• 

  Minnesota State University, Mankato

  Sept 2014 - May 2015

  Gallery Attendant

  My responsibilities included supervising artwork during gallery shows,assisting artist with hanging and arranging works as well as taking them down, and I also was responsible for answering the questions of gallery visitors.

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  Panera Bread

  Aug 2015 - Jul 2016

  Cafe Associate

  I worked primarily on food production line. My duties included assembling and ensuring quality, safety, and accuracy of food orders and providing customers with friendly assistance at food counter. I also worked in the drive thru window and washed dishes occasionally. I also assisted with the training of new employees.

• 

  Surdyk's, Inc.

  Jul 2016 - Jul 2019

  Online Orders Department/Trainer

  -Efficiently assembled, packaged, and ensured accuracy of online and on-demand wine/liquor orders-Maintained an organized order filing system-Provided customers with friendly assistance, education, and recommendations on sales floor-Resolved customer issues and complaints with tact-Served as lead trainer for new customer service associates -Educated others about and adhered to Minnesota state liquor laws

• 

  East Side Arts Council

  Sept 2018 - Jul 2019

  Outreach Coordinator/Office Manager/Program Coordinator

  -Prepared and edited materials for grant applications-Served as admin for organization’s social media accounts and website-Wrote and curated content for monthly newsletter-Assisted with the hiring of teaching artists and organization employees -Specialized in coordinating accessible arts programs for senior citizens-Coordinated events such as gallery openings and classes-Managed cash flow including accounts payable and receivable-Occasionally traveled off-site to attend events/workshops-Reported to and worked closely with the Executive Directo Show less

• 

  Polka Dot Pottery

  Oct 2019 - Jul 2020

  Customer Service Associate

  -Assisted customers in-person and over the phone with a kind, professional attitude-Independently managed store operations most shifts-Performed time-sensitive tasks efficiently (glazing pottery, loading & unloading kiln, filing customer information effectively, cleaning up after customers, etc.)-Assisted with all aspects in the implementation of events, parties, and art classes

• 

  Col Solare, LLP

  Feb 2020 - Apr 2023

  -Effectively educated the guest services team on the topics of hospitality, wine education, and the Col Solare story with a focus on providing excellent customer experiences-Hired an excellent team of wine professionals for the tasting room-Provided kind service and education to guests while hosting tastings, tours, and events in a luxury atmosphere-Created and maintained organizational systems for bottle sampling, inventory, sales tracking, etc.-Effectively utilized complex point-of-sale and online reservation systems-Resolved customer issues and complaints with a calm, respectful demeanor -Managed charcuterie/cheese program for tasting room-Constantly reviewed DTC sales practices for areas of improvement and implemented necessary changes Show less

  • Senior Guest Services Lead

    May 2020 - Apr 2023

  • Guest Services Representative

    Feb 2020 - May 2020
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  La Biblioteca & North Valley Vineyards

  May 2023 - now

  • Hospitality Manager

    Aug 2023 - now

  • Lead Sales Ambassador

    May 2023 - Aug 2023