Monica Swanson

Monica Swanson

Gallery Attendant

Followers of Monica Swanson111 followers
location of Monica SwansonHillsboro, Oregon, United States

Connect with Monica Swanson to Send Message

Connect

Connect with Monica Swanson to Send Message

Connect
  • Timeline

  • About me

    Hospitality Manager at La Biblioteca & North Valley Vineyards

  • Education

    • Minnesota State University, Mankato

      2014 - 2016
      Associate's degree General Studies
    • University of Minnesota-Twin Cities

      2016 - 2018
      Bachelor of Arts (B.A.) Art History, Criticism and Conservation and Anthropology
    • Waconia Senior High School

      2010 - 2014
      High School

      Activities and Societies: Waconia Art Honor Society, Honor Roll

  • Experience

    • Minnesota State University, Mankato

      Sept 2014 - May 2015
      Gallery Attendant

      My responsibilities included supervising artwork during gallery shows,assisting artist with hanging and arranging works as well as taking them down, and I also was responsible for answering the questions of gallery visitors.

    • Panera Bread

      Aug 2015 - Jul 2016
      Cafe Associate

      I worked primarily on food production line. My duties included assembling and ensuring quality, safety, and accuracy of food orders and providing customers with friendly assistance at food counter. I also worked in the drive thru window and washed dishes occasionally. I also assisted with the training of new employees.

    • Surdyk's, Inc.

      Jul 2016 - Jul 2019
      Online Orders Department/Trainer

      -Efficiently assembled, packaged, and ensured accuracy of online and on-demand wine/liquor orders-Maintained an organized order filing system-Provided customers with friendly assistance, education, and recommendations on sales floor-Resolved customer issues and complaints with tact-Served as lead trainer for new customer service associates -Educated others about and adhered to Minnesota state liquor laws

    • East Side Arts Council

      Sept 2018 - Jul 2019
      Outreach Coordinator/Office Manager/Program Coordinator

      -Prepared and edited materials for grant applications-Served as admin for organization’s social media accounts and website-Wrote and curated content for monthly newsletter-Assisted with the hiring of teaching artists and organization employees -Specialized in coordinating accessible arts programs for senior citizens-Coordinated events such as gallery openings and classes-Managed cash flow including accounts payable and receivable-Occasionally traveled off-site to attend events/workshops-Reported to and worked closely with the Executive Directo Show less

    • Polka Dot Pottery

      Oct 2019 - Jul 2020
      Customer Service Associate

      -Assisted customers in-person and over the phone with a kind, professional attitude-Independently managed store operations most shifts-Performed time-sensitive tasks efficiently (glazing pottery, loading & unloading kiln, filing customer information effectively, cleaning up after customers, etc.)-Assisted with all aspects in the implementation of events, parties, and art classes

    • Col Solare, LLP

      Feb 2020 - Apr 2023

      -Effectively educated the guest services team on the topics of hospitality, wine education, and the Col Solare story with a focus on providing excellent customer experiences-Hired an excellent team of wine professionals for the tasting room-Provided kind service and education to guests while hosting tastings, tours, and events in a luxury atmosphere-Created and maintained organizational systems for bottle sampling, inventory, sales tracking, etc.-Effectively utilized complex point-of-sale and online reservation systems-Resolved customer issues and complaints with a calm, respectful demeanor -Managed charcuterie/cheese program for tasting room-Constantly reviewed DTC sales practices for areas of improvement and implemented necessary changes Show less

      • Senior Guest Services Lead

        May 2020 - Apr 2023
      • Guest Services Representative

        Feb 2020 - May 2020
    • La Biblioteca & North Valley Vineyards

      May 2023 - now
      • Hospitality Manager

        Aug 2023 - now
      • Lead Sales Ambassador

        May 2023 - Aug 2023
  • Licenses & Certifications

    • WSET Level III Award in Wines

      Wine & Spirit Education Trust
      Feb 2025
    • Level II Award in Wines

      Wine & Spirit Education Trust
      Aug 2022
  • Volunteer Experience

    • Educational Program Consultant

      Issued by Outreach Through Science and Art (OSA) on Mar 2019
      Outreach Through Science and Art (OSA)Associated with Monica Swanson