Nora Guni

Experience

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  Impuls Computer Shop

  Sept 2013 - Apr 2014

  IT Support Specialist

  • Provide customer service and technical support to end-users for hardware and software systems.• Diagnose, research, and resolve routine end-user issues.• Install software on new or existing devices.• Providing IT assistance to staff and customers.• Updating computer software. as well as upgrading hardware and systems.

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  Sapiens.al

  Dec 2015 - Jun 2016

  News Portal Maintenance

  • Maintenance of the website• Create new articles• Keep the website updated with the latest news.

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  REMAX Albania

  Jun 2016 - Feb 2020

  IT/Office Manager/Executive Assistant

  •Provide day-to-day support to 20 offices on all issues related to the system.•Follow up on IT issues, creation of new offices and users.•Communicating with Gryphtech (our system provider in Canada) about new implementations on the system and website.•Training agents on the iConnect system.•Training managers on the iConnect system and their daily routines.•Recording transactions between offices using iConnect System and reporting in Europe.•Preparation of monthly sales and rent statistics.•Identifying and coordinating the duplication of the listings on the system.•Organizing events for the company.•Managed the day-to-day operations of the Master's Office. Show less

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  Telekom Albania

  Mar 2020 - Sept 2020

  E-Business & Digital Channels Specialist / Commercial Department

  ▪Configure, update, and edit all the product content that will be published in e-commerce or other digital channels.▪Initiating and implementing One Telecommunications digital channels marketing initiatives.▪Manage sales until the delivery, prices, and inventory movements.▪Being balanced and deadline driven while maintaining attention to different campaigns related to product and services.Working closely with the creative agencies and brand marketing team to improve and maintain up to date the information of the website and app.▪Work on the implementation of new projects on public website and application. Show less

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  One Albania

  Mar 2020 - now

  • Translation of Insights: Converted complex data into persuasive and business-focused presentations, helping with informed decision making.• Management of Systems: Efficiently operated and maintained CRM and DRUPAL systems, enhancing efficiency and user experience.• Development of Landing Pages: Created dynamic landing pages that met business requirements using HTML, CSS, and JavaScript.• Requirements analysis: Thoroughly gathered and analyzed business requirements, which provided a foundation for proper project planning and execution.• Assisted with technical changes: Supported the preparation for technical changes, and collaborated with other functions for testing and production rollouts to proceed smoothly.• Quality Control: Performed thorough functional, regression, and integration testing in quality control settings while promptly identifying and reporting issues.• Documentation and Reporting: Created clear and concise user acceptance test documents, quickly reporting bugs and documenting results for development teams.• End-User Support: Provided comprehensive End-User Manuals to technical and business teams to facilitate smooth adoption of new features. Show less ▪In charge of rebranding following end to end process.▪Creating new landing pages based on Marketing Campaigns on the website using HTML and CSS languages.▪Testing on UAT and Production implementation of Digital Channels with new B/OSS systems.▪Implementation and creation of the new structure and content on the new website and Application on Drupal▪Working closely with IT service providers to update, improve, implement new projects and bringing the best user experience through digital channels.▪Initiating and implementing company’s digital channels marketing initiatives.▪Enhancing and maintaining the content in One Telecommunications website and application (incl sub-brands, product communications)▪Daily monitoring, management and engagement presence in web and app,▪Promotion of all Marketing, PR, and communications projects and activations through website and application. Show less ▪Configure, update, and edit all the product content that will be published in e-commerce or other digital channels.▪Initiating and implementing One Telecommunications digital channels marketing initiatives.▪Manage sales until the delivery, prices, and inventory movements.▪Being balanced and deadline driven while maintaining attention to different campaigns related to product and services.Working closely with the creative agencies and brand marketing team to improve and maintain up to date the information of the website and app.▪Work on the implementation of new projects on public website and application. Show less

  • Digital Channels DevSecOps Senior Specialist/ IT Department

    Mar 2023 - now

  • e-Business & Digital Channels Senior Specialist / Commercial Department

    Jun 2022 - Mar 2023

  • e-Business & Digital Channels Specialist / Commercial Department

    Mar 2020 - May 2022
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  Raiffeisen Bank Albania

  Sept 2024 - now

  Product Manager