Ioana Balaci

Experience

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  Orange Romania

  Apr 2008 - Jul 2010

  Customer Care Assistent

  - Customer assistance - providing complete and clear information to clients by phone; problem solving; promoting the company's image and services; offering support and back-up to new employees.

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  Microsoft

  Jul 2010 - Mar 2012

  Online Marketing Specialist

  - Managing the company's websites (Bing/Shopping and Ciao) by processing, optimizing and uploading daily data offer feeds and updating the offer content.- Providing feedback to clients regarding data quality and recommendations on content and engagement optimizations.- Worked closely with cross-country teams like Account Management, Sales and Content in order to achieve maximum results.

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  Lingo24

  Mar 2012 - Oct 2012

  Project Manager

  - Managing the different levels of translation services provided to clients from a wide range of business sectors, from the receipt of a new request to the delivery of the final translated files.- The responsibilities included:=establishing costs, time-frames, work-flow;=selecting translators according to experience and expertise;=processing, filtering or converting different file formats;=managing the communication between translators and the end-client;=providing solutions to formatting, content and linguistic issues. Show less

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  Research Now SSI

  Oct 2012 - Dec 2018

  Senior Project Manager

  - Led complex market research studies across platforms, in charge of the end-to-end projects life-cycle: from budgeting stage, through complex multi-team technical set-up and in-filed work, reporting and debriefing. - Focus on building long-term relationships with clients through regular face-to-face meetings, daily/weekly/monthly calls, best practices workshops.- Pro-actively manage project risks and issues and set-up creative action plans to minimize their impact on the project/team workload and schedule/client relationships.- Set-up SOPs for the team and company on project infrastructure, technical set-up, engagement strategies and creation of different tool training documents and reporting templates. - Specialized in out-of-the-ordinary client requests involving mobile apps and diary ad-hoc panels.KEY ACHIEVEMENT:Running projects with million+ USD yearly revenues: achieved a 30%+ yearly revenue increase from 2013 to 2017. Show less

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  Amdaris

  Dec 2018 - now

  • Portfolio Director

    Oct 2022 - now

  • Delivery Lead

    Dec 2018 - Oct 2022