Sarah Mitchell, MBA

Experience

• 

  Citadel Technologies Corporation

  Jul 2006 - Nov 2007

  Inside Sales Manager
• 

  Coca-Cola Enterprises

  Dec 2007 - Aug 2008

  Account Manager
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  Randstad Technologies US

  Aug 2008 - Sept 2021

  Designed, organized and managed an operations team responsible for the administrative functions related to the full talent lifecycle, complex business tasks and relationships. Interpreted and proposed modifications to company procedures and policies. Delivered status updates, reported key metrics and assessed potential problems by collaborating with executive leadership and project stakeholders. Regulated procurement, as well as material and resource allocation. Established procedures to track performance and identify areas of improvement. Ensured adherence to all regulatory requirements by introducing new departmental protocols. Informed staff of organizational developments by arranging regular team meetings.● Optimized profitability by analyzing financial information and modifying operational budgets.● Augmented efficiency and minimized operational costs through creation and initiation of policies.● Improved productivity by conducting process analysis and facilitating interdepartmental collaboration.● Oversaw high-scale projects to steer HRIS data conversion, system integration, and process implementation.● Administered self-designed cross-functional centralized team that managed people operations to encompass client contractual screening, onboarding, hiring, benefit alignment, promotional changes, off-boarding, unemployment claims, third party vendor set up and employee maintenance for the division with a headcount of over 3K. Show less Coordinated with key stakeholders and business leadership executives on organizational development, change management, and effectiveness of employee engagement. Enhanced operational strategies by evaluating staff and customer feedback. Facilitated directors and executives by presenting operational data for review. Guided employees to address challenging situations and resolve escalated issues. Verified compliance with set rules and regulations by partnering with legal departments.● Delivered important business information while acting as liaison between managers and employees.● Decreased operational costs up to $2K and eliminated paper filing by introducing electronic filing processes.● Raised overall efficiency, reduced SLAs for talent onboarding, and maximized client retention by recommending and executing operational restructure. Show less Acquired highly qualified applicants to achieve hiring objectives for high volume, saturated markets, and specialized positions by formulating sourcing/recruiting tactics. Controlled full life-cycle recruitment for designated business units. Organized and updated human resources documentation, including employee handbooks, performance assessment forms, and organizational charts.● Lifted deployment metrics 20% by guiding peer recruiters on applicant tracking systems.● Drove more work orders from current clients by placing multiple high-level positions. Show less

  • Operations Director

    Jan 2015 - Sept 2021

  • Operations Manager

    Jan 2011 - Jan 2015

  • Talent Analyst/Recruiter

    Mar 2010 - Jan 2011

  • On-Boarding Specialist

    Feb 2009 - Mar 2010

  • Branch Administrator

    Aug 2008 - Feb 2009
• 

  RANDSTAD GENERAL PARTNER (US) LLC

  Aug 2021 - now

  Serve as the Senior Vice President of National Operations for one of Randstad’s largest business segments reporting directly to the Group President. Play a pivotal role in driving growth by empowering field teams with the tools necessary to achieve business objectives, ensure a seamless journey from contract to talent identification, including processes such as onboarding, hiring, payroll, client billing and beyond. Provide consistent expertise to support business president, executive leadership and regional operations teams to align business vision with operational efficiency and drive enhanced performance across client portfolios. Monitor front office business operations (including talent full lifecycle journey), recommend HRIS system improvements, ensure compliance process execution, monitor reporting cadences, coordinate key control audits, collaborate with cross-functional departments and lead regional operations directors team. Show less Lead new projects and support strategic business initiatives to drive operational efficiency. Direct operations division to review, plan, implement and provide field consultation for effective operational processes. Coordinate operational execution of communication, education, state/federal legal requirements, internal/external onboarding, change management and system enhancements by collaborating with senior leadership and cross-functional departments. • Promoted operational enhancements through cross-functional partnerships.• Devised workforce strategies in accordance with business requirements and future plans.• Centralized and streamlined processes for Regional Operations Managers supporting specific geographic territories. Show less

  • Senior Vice President National Operations

    Jan 2024 - now

  • M&L Vice President, National Operations

    Sept 2022 - Dec 2023

  • Director Business Continuity

    Aug 2021 - Sept 2022