Erica Wright

Experience

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  Kings Plaza

  Jan 2006 - Sept 2007

  Assistant Sales Manager

  -Assisted customers with car sales and inquiries -Trained employees in sales calls -Performed other customer service duties as necessary -Created phone directory for sale calls -Answered over 100 sales calls daily -Open/Close department less

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  New Grove Manor

  Feb 2008 - Jan 2010

  Recreational Therapist

  Created and implemented recreational curriculum for residents -Assisted and evaluated residents regarding mental health needs -Planned and promoted recreational activities based on interests of residents -Provide tactics and set goals for mentally and physically disabled residents -Documented physical and verbal growth and changes in residents

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  Zemes Creations

  Aug 2014 - now

  Chief Executive Officer

  ● Established a successful business, demonstrating proficiency in customer service, and conflict resolution.● Leveraged interpersonal skills to build lasting client relationships, prioritizing satisfaction, trust and loyalty.● Implemented hygiene standards and safety protocols, ensuring a secure and welcoming environment.

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  Regional Women's Health Group

  Jun 2015 - Jun 2016

  Front Desk Receptionist

  -Schedule/ Cancel appointments -Answer over 100 calls per day -Receive payments via cash/credit/check -Scan/shred documents -File charts -Computers/Typing -EMR systems

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  United States Postal Service

  Oct 2016 - Jan 2019

  Mail Processor

  -Prepare incoming and outgoing mail for distribution. -Examine, sort, and route mail. -Load, operate, and occasionally adjust and repair mail processing, sorting, and canceling machinery. -Keep records of shipments, pouches, and sacks -Unload post cons and sort packages according to routes -Scan Amazon packages into AAU system less

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  After-School All-Stars New Jersey

  Jun 2021 - now

  Program Lead

  Cultivated a safe and engaging environment for students, emphasizing positive behavior choices and conflict resolution strategies.● Developed and implemented culturally relevant lesson plans, integrating trauma-informed approaches to address the unique needs of diverse learners.● Identified student needs and communicated effectively with stakeholders, demonstrating a commitment to promoting holistic well-being within the community.

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  Newark Public Schools

  Sept 2022 - now

  Paraprofessional

  ● Support students with special needs from diverse cultural backgrounds and varying abilities, fostering an inclusive learning environment.● Utilize trauma-informed practices to assist children in overcoming learning barriers and developing essential social skills, resulting in a 25% improvement in performance scores.● Demonstrate leadership by collaborating with teachers and staff, contributing to a cohesive and supportive educational team.