Lauren Coman

Experience

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  Toys R Us

  Sept 2004 - Feb 2008

  World Leader

  Store leader of both sales-floor and point-of-service departments responsible for ensuringhigh-standards of customer service, and high-profit operations at the store level.

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  PRGX

  Dec 2007 - Jan 2016

  Team Lead Document Management

  Development, implement, and execute high-volume storage operations for various clients accountspayable and accounts receivable records. Work collaboratively with information systems andtechnology to accurately retain financial statements after review for duplicate and overpayments andother posted accounting transactions. Data entry regarding payables and receivables and invoiceprocessing. Lead team responsible for meeting and exceeding invoice quotas for clients.

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  PRGX

  Mar 2016 - Apr 2017

  Commercial Audit Team Lead

  Responsible for direct management and oversight of two departments (document management andcommercial recovery audit), totaling 18 employees. Dedicated to meeting and exceedingorganizational goals surrounding client interactions (call center setting team), and accountancyrecovers for clients (call center and office setting). Interacts as business partner with client audit teamleads to determine needed resources to execute audit plan effectively and efficiently. Providein-depth progress reports to various levels of management revolving around key performanceindicators to predict future performance and summarize previous and current performance. Show less

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  Booking.com

  Apr 2017 - Dec 2022

  Customer Service Team Lead