Mitku Bitew

Experience

• 

  Ethiopian Revenues and Customs Authority

  Dec 2008 - Dec 2016

   Designing, Implementing, maintaining and administering local, wide area and VSAT networks.  Configuring DMZ (redundant firewalls, ACS server, load balancer and switches) , routers, core switches and access switches;  Maintain, monitor, and administer server and data center infrastructure. Installing, configuring and administering windows server 2003/2008/2012/R2, Linux OS, AIX OS, oracle virtualBox, VMware and Hyper-v. Installing and Administering Microsoft Exchange 2007/2010/2013. Managing call center (telecom system like PBX, TVM, IVR, CRM, Optimus and CSAT servers). Maintain IP Addressing system for WAN as per network policy Implementing, monitoring and maintaining network topologies and network usage of Authority. Monitor all WAN links and Communicating with ISP (Ethio-telecom) on Network Issues,  installing, supporting and maintaining new server hardware and software infrastructure and oracle database, Preparing and evaluating technical specifications of server, switch, router, printer, AC, UPS, network cables, LCD projector and IT related infrastructures. Managing email, anti-spam and anti-virus installation and management.  setting up user accounts, permissions and passwords (AD, DNS and DHCP) Installing, configuring, managing and maintaining NetApp, IBM and HP storages, Installing, configuring, managing and maintaining Symantec Backup exec 2015 Coordinating 1 5 network Engineers. Preparing training modules and providing training for IT engineers and IT users. Managing security for WAN links & equipment and various tools used for managing WAN and its equipment by appropriate use of security features like VPN, passwords and other mechanisms as applicable Show less  Implementing, monitoring and maintaining local and wide area networks.  Installing , configuring, troubleshooting and supporting ASYCUDA++ system Install, configure and maintain hardware (including peripheral devices) and operating systems. Implementing, monitoring and maintaining network topologies and network usage installing, supporting and maintaining new server hardware and software infrastructure; ensuring all IT equipment complies with industry standards; Providing technical support for end users. Preparing training modules and providing training for branch office IT support engineers and network end-users. And also discussing with telecom on network problems and providing solution. Installing and configuring Active Directory  Managing ITSM/Information technology service management/ or helpdesk system. Coordinating 5 IT engineers(giving Direction on how to work, support end users every morning) Show less  Implementing, monitoring and maintaining local and wide area networks.  Install, configure and maintain hardware (including office machines, like printer) and operating systems. Implementing, monitoring and maintaining network topologies. installing, supporting and maintaining new server hardware and software infrastructure;  ensuring all IT equipment complies with industry standards; Providing technical support for end users. Preparing training modules and providing training for branch office IT support engineers and network end-users. Managing ITSM/Information technology service management Show less  Managing Biometric system project, Maintain, and administer the organizations Biometrics application  Configuring biometrics system with SIGTAS(Standard Integrated Government Tax Administration System) by object linking embedded  Install and Configure AFIS (Automation Fingerprint identification System). Installing and troubleshooting SIGTAS application Install biometrics system on client Machine and Configure with central database server (with application database and Bio database. Training end users on how to use system, and training IT supports on how to resolve biometric system’s hardware and software problems.  Participate in organizational software development processes.  Prepare user manuals for applications software. Show less

  • Senior Network Administration Engineer

    Dec 2013 - Dec 2016

  • Network support engineer

    Dec 2011 - Dec 2013

  • Network Support junior Engineer

    May 2011 - Dec 2011

  • Finger print officer (Biometrics system Hardware and software support expert)

    Dec 2008 - May 2011
• 

  Zemen Bank S.C.

  Dec 2016 - now

  • Manager - Network Administration Division

    Nov 2022 - now

  • Head - Network Administration Section

    Dec 2016 - Oct 2022