Lisa Jaud

Experience

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  Disneyland Paris

  Nov 2014 - Dec 2015

  Animator / Operator Attractions

  - Complete of operator checklist continuously during process operation- Follow safety rules and keep work area in a clean and orderly condition- Develop, maintain and distribute workflow processes to the entire account team documenting how work is planned, scheduled and executed- Daily scheduling of each team- Work is performed within the framework of established policies and procedures

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  Groupe Partouche

  Dec 2016 - Mar 2017

  Executive Assistant

  - Assist the CEO in managing business and personal activities, including calendaring, meeting/event planning, travel logistics and expense management- Assist the President with new business development activities by aggressively seeking networking opportunities- Consistently deliver high quality work within established time frames; willingly assist peers and management

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  Echelon Studios, Inc.

  Sept 2017 - Dec 2017

  Intern

  - Created a presentation that helped opening the company to the South African market- Assisted at the American Film Market to sell our content- Closed Captions work raised our Roku Channel's views up to 8000 in one month- Help people to develop through effective supervision, coaching and mentoring of staff- Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations- Contribute to people initiatives, including recruiting, retaining and training customs Show less

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  Hammer Museum

  Sept 2017 - Sept 2018

  Gallery Ambassador

  - Security training - Worked three official exhibitions over the course of 1 year- Over the top customer service- Handling art safety on a daily basis

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  Gekko Group

  Jun 2018 - Jun 2019

  Travel Assistant

  - Handling day to day operations in assisting clients in more than 30 destinations over the phone and by email- Handling weekly schedules and daily breaks for the team· Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention· Maintain strong company product and service knowledge to better assist customers with concerns, questions, and general education· Record all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company software· Answer calls by utilizing the company's call management system and other software· Train new employees in data entry, how to converse with customers and new technologies· Maintain relationships with suppliers and both internal and external clients· Use strong product knowledge and problem-solving skills to assist customers with their concerns Show less

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  OnSpot travel assistance

  Apr 2019 - Dec 2020

  Customer Service Specialist

  - Help people to develop through effective supervision, coaching and mentoring of staff- Build relationships both within the firm and externally with clients, identifying opportunities and managing expectations- Contribute to people initiatives, including recruiting, retaining and training customs- Supervising, training, mentoring and developing colleagues; assisting with recruitment and performance review

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  Califun

  Jun 2019 - Dec 2020

  Product and Partnership Manager

  - Develop and maintain partner dashboard, tracking revenue, key initiatives and growth opportunities- Plan, execute and lead communication with partners on behalf of Califun- Develop and execute on multi-year road maps, working closely with New Product Development, Platform and Content product management teams and the Technology team- Execute product management projects and administration.- Provide product forecasting while developing and updating artwork for product labels and packaging- Partner with developers through the development process; incorporate user feedback- Performed internal and external correspondence- Answered phones, scheduled appointments/confirmed meetings/maintained daily schedules, photocopied material, facsimile/e-mail distributed and routed incoming and outgoing mail Show less