Matilda Carter

Experience

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  University of Southern Indiana

  Aug 2013 - May 2015

  Resident Assistant

  Serve as mentor and resource for 62 students. Work with other resident assistants to develop a successful community and speak publicly during organized events. Use mediation and conflict resolution skills to enforce University policy and document all breaches in policy.

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  Deaconess Health System

  Apr 2015 - Apr 2016

  Patient Care Technician

  Record detailed information into EPIC medical system. Act as a liaison between hospital staff, patients, and their family. Ensure patient safety, confidentiality, and satisfaction. Assess patient vital signs and document accordingly.

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  Shawnee Fitness Club

  Jun 2016 - Dec 2016

  Personal Trainer

  Design each training session to match the skill and comfort level of all participants. Work one-on-one with clients to help modify exercises for maximum benefit and safety. Maintain client confidentiality.

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  Massage Envy

  Dec 2016 - Mar 2017

  Front Desk Representative

  Also worked in this role from April 2016 - June 2016. Gather health history and discuss procedures with clients. Maintain client confidentiality and awareness of age and gender related issues. Perform multiple tasks at once including answering clinic phones, preparing client documentation folders, scheduling clients using Millennium Software, and collecting money from clients.

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  American Medical Response

  Feb 2017 - Apr 2020

  Dispatcher and Training Officer, as well as Interim Regional Communications Manager. Interview applicants for positions in Evansville and Owensboro. Create and staff employee schedules for multiple locations. Provide new hire onboarding and training including creating training PowerPoints and documents. Manage patient scheduling and proper documentation of medical necessity and insurance. Monitor emergency units in Evansville, Southern Illinois, Indianapolis, Owensboro, and Indianapolis Motor Speedway. Show less

  • Emergency Medical Dispatcher

    Dec 2017 - Apr 2020

  • Emergency Medical Technician

    Feb 2017 - Apr 2020
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  Warrick County Sheriffs Office

  Aug 2019 - Oct 2021

  911 Operator

  Analyze situations quickly and accurately, while taking effective action to assure first responder and citizen safety. Provide pre-arrival medical instructions. Work in a highly structured environment where all communication is recorded or documented and reviewed as public record. Perform with a high standard of customer service and professional conduct. Maintain assess and security of highly sensitive materials.

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  Practicefirst Medical Management Solutions

  Dec 2021 - May 2022

  Certified Medical Coder
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  Deaconess Health System

  May 2022 - now

  Certified Medical Coder