Rolston Rene

Experience

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  National Telecommunication Services

  Jan 1987 - Jan 1990

  Installed, serviced and programmed Executone phone systems. Performed site surveys. Trained new employees on proper installation methods. Initiated and designed new procedures to help expand the company's digital capabilities. Installed, serviced and programmed Executone phone systems. Performed site surveys. Trained new employees on proper installation methods. Initiated and designed new procedures to help expand the company's digital capabilities.

  • Telecommunication Installer

    Jan 1987 - Jan 1990

  • Telecommunication Installer

    Jan 1987 - Jan 1990
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  Yield Telecom

  Jan 1990 - Jan 1992

  Installed and serviced SL1 Communication switches. Supervised members of the installation department to familiarize them with the associated duties of the SL1 switch. Ran and terminated data and voice also connected peripheral equipment. Installed and serviced SL1 Communication switches. Supervised members of the installation department to familiarize them with the associated duties of the SL1 switch. Ran and terminated data and voice also connected peripheral equipment.

  • Lead Telecommunication Installer

    Jan 1990 - Jan 1992

  • Lead Telecommunication Installer

    Jan 1990 - Jan 1992
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  APEX Industrial Service

  Jan 1992 - Jan 1993

  Construct new hospital wing, interpret blue prints, layout specific job functions, run conduit E.M.T. and Rigid of all sizes, run and terminated wires of all sizes as well as wiring panels, and install light fixtures and troubleshoot. Constructed new hospital wing, interpret blue prints, layout specific job functions, run conduit E.M.T. and Rigid of all sizes, run and terminated wires of all sizes as well as wiring panels, and install light fixtures and troubleshoot.

  • Electrician

    Jan 1992 - Jan 1993

  • Electrician

    Jan 1992 - Jan 1993
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  Aerotek/AT&T/Saint Josephs Hospital

  Jan 1993 - Jan 1994

  Supervised group of men in installation of voice and data networks. Coordinated daily with Facilities Coordinator on all essential moves, adds and changes to LAN (Token Ring Ethernet) network. Prepared bids, site survey, initial walk through and cable designed telecommunication closets. Supervised group of men in installation of voice and data networks. Coordinated daily with Facilities Coordinator on all essential moves, adds and changes to LAN (Token Ring Ethernet) network. Prepared bids, site survey, initial walk through and cable designed telecommunication closets.

  • Lead Technician

    Jan 1993 - Jan 1994

  • Lead Technician

    Jan 1993 - Jan 1994
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  Lancomm Communications Inc

  Jan 1994 - May 1996

  Administrated and executed daily moves, adds and changes to the LAN (Token Ring) networks and local SL1 telecommunication switch and Rolm switch. Prepared daily submittal of bids, site surveys, initial walk through and cable design for telecommunication closet. Administrated and executed daily moves, adds and changes to the LAN (Token Ring) networks and local SL1 telecommunication switch and Rolm switch. Prepared daily submittal of bids, site surveys, initial walk through and cable design for telecommunication closet.

  • Operation Supervisor

    Jan 1994 - May 1996

  • Operation Supervisor

    Jan 1994 - May 1996
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  AGL Resources Service Company

  May 1996 - Apr 1998

  Provides continuous analytical support to 45 remote site and administrate daily adds, moves, testing and change to voice network, on 19 remote locations in metro Atlanta. Successfully coordinate cutover that included DCS Networking of five locations with new 5-digit dialing plan with 7 more sites remaining. Set up call centers on new skill application and implement cutover. Review maintenance agreements for continuous savings and help prepare fiscal year budgets. Provided continuous analytical support to 45 remote site and administrate daily adds, moves, testing and change to voice network, on 19 remote locations in metro Atlanta.Successfully coordinated cutover that included DCS Networking of five locations with new 5-digit dialing plan with 7 more sites remaining.Set up call centers on new skill application and implement cutover.Reviewed maintenance agreements for continuous savings and help prepare fiscal year budgets.

  • Communication Technician/Analyst

    May 1996 - Apr 1998

  • Communication Technician/Analyst

    May 1996 - Apr 1998
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  Turner Broadcasting

  Jan 1998 - Dec 2004

  Provide Tier 2 &Tier 3 support to 23 domestic and 10 international sites. Lead project engineer to design, testing and implement VOIP Phone technology for corporate use. Design and implement wireless IP network. Design and implement IP video network. Design and implement IP Trunking between domestic and international sites. Build and maintain call centers for Hawks, Thrashers, Braves, Time Warner Help desk. Design and implement disaster recovery plan for corporate communication Design E-911 system for Time Warner corporate. Lead project engineer in upgrading 23 corporate locations for voice technology. Show less Provided Tier 2 &Tier 3 support to 23 domestic and 10 international sites.Lead project engineer to design, testing and implement VOIP Phone technology for corporate use. Designed and implemented wireless IP network. Design and implement IP video network.Designed and implemented IP Trunking between domestic and international sites.Built and maintain call centers for Hawks, Thrashers, Braves, Time Warner Help desk. Design and implement disaster recovery plan for corporate communication Design E-911 system for Time Warner corporate. Lead project engineer in upgrading 23 corporate locations for voice technology.Comms People Show less

  • SR Voice Engineer

    Oct 1998 - Dec 2004

  • Sr. Telecom Engineer

    Jan 1998 - Dec 2004

  • Network Engineer, Tier 2

    Jan 1998 - Oct 1998
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  Comm People

  Apr 1998 - Oct 1998

  Network Engineer, Tier 2

  Provide Tier 2 support to 23 remote sites. Re-engineer system configuration to support Y2K upgrades and ISDN capability. Implement fax server software. Work with vendors on improving Network for future enhancements.

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  Lockheed Martin

  Jan 2004 - Nov 2009

  As a project manager I tracked the project on Micro soft project, did the planning, cable & system designs, Testing and implements local and/or remote voice communications hardware, software and procedures. Maintains technical expertise in identifying, evaluating, selecting or developing Avaya voice systems and/or video systems. Oversees Avaya voice network configurations. Prepares or ensures that appropriate network documentation exists, including operational instructions. Provides Tier 3 supports, regular monitoring of call recording device and do voice network analysis regarding short- and long-range planning for in-house systems. Design networks or portions of networks that include selection of hardware and software packages. Design and implement Avaya VOIP network for Marietta Plant. Layer 2&3 troubleshooting for network devices. Did presentation and Test new Microsoft I3 system for small office deployment. Show less Worked as a Consultant for Avaya S8700 Voice Network configuration. Call Center Application for NICE, Audix Voice Messaging server.Did project management for systems upgrade for future technology VOIP design, testing and implementation.Setup and maintained basic telephone operation, upgraded telephone system hardware and software.Troubleshoot layer 2& 3 devices.Provided Tier 3 support for technician and end user for features and telephone problems.Worked with service provider to ensure problem free upgrade in services. Show less

  • SR Voice Engineer

    Feb 2008 - Nov 2009

  • Consultant

    Jan 2004 - Feb 2008
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  Atlanta Spirit

  Dec 2004 - Feb 2008

  Voice Consultant

  Consultant for Avaya S8700 Voice Network configuration. Call Center Application for NICE, Audix Voice Messaging server. I did project management for systems upgrade for future technology VOIP design ,testing and implementation. Setup and maintain basic telephone operation, Upgrade telephone system hardware and software. Troubleshoot layer 2& 3 devices. Provide Tier 3 support for technician and end user for features and telephone problems. Work with service provider to ensure problem free upgrade in services. Show less

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  Lockheed Martin, Marietta GeorgiaFeb

  Jan 2008 - Nov 2009

  Sr. Telecom Engineer/Project Manager

  Tracked the project on Microsoft project, did the planning, cable & system designs, testing and implements local and/or remote voice communications hardware, software and procedures.Maintained technical expertise in identifying, evaluating, selecting or developing Avaya voice systems and/or video systems. Oversaw Avaya voice network configurations.Prepared or ensured that appropriate network documentation exists, including operational instructions.Provided Tier 3 supports, regular monitoring of call recording device and do voice network analysis regarding short- and long-range planning for in-house systems.Designed networks or portions of networks that include selection of hardware and software packages. Designed and implemented Avaya VOIP network for Marietta Plant.Performed Layer 2&3 troubleshooting for network devices.Did presentation and tested new Microsoft I3 system for small office deployment. Show less

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  Avondale Technologies

  Jan 2009 - Dec 2010

  Voice Technology Manager

  Led a team of 25 engineers to remotely handle 180 Avaya systems worldwide for General Electric. This included several large Avaya Call Centers for GE Capital.Responsible for the implementation, testing and maintenance of deployed solutions in the Service Layers or Telecom management area.Acted as the project manager and design engineer for new system installed. Responsible for the delivery piece of with a high level of interaction with the Customer and Business Management Teams as well as internal teams.Main activities included monitoring operational issues involved in delivering the servicePerformed Layer 2 & 3 troubleshooting. Participated in customer presentations, providing solution and technical expertise and make Solution presentations.Participated in customer projects, including the definition, management and verification of solutions, analyzing the customer's processes and requirements, perform dimensioning, estimate cost for customer adaptations, prepare and write solution descriptions and secure the technical functionality and quality of delivery.This was a highly visible and pro-active role requiring inter-personal skills. It demands constant interaction and presentation with the Key Account Manager and the end customer, in order to understand the operator's business issues, and to be able to find opportunities for evolving our solutions, thereby creating new business. It also demanded good networking capabilities. Show less

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  General Electric

  Jan 2009 - Jan 2010

  Project Manager
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  Avondale Technologies (General Electric)

  Nov 2009 - Dec 2010

  Voice Technology Manager

  Voice Technology Manager I led a team of 25 engineers to remotely handle 180 Avaya systems world wide for General Electric. This included several large Avaya Call Centers for GE Capital.In this role I was responsible for the implementation, testing and maintenance ofdeployed solutions in the Service Layers or Telecom management area.I was the project manager and design engineer for new system installed.I led a team of 25 engineers to remotely handle 180 Avaya systems world wide for General Electric.I was responsible for the delivery piece of with a high level of interaction with the Customer and Business Management Teams as well as internal teams.Main activities will includeMonitor operational issues involved in delivering the serviceLayer 2 & 3 troubleshootingParticipate in customer presentations, providing solution and technical expertise and make Solution presentations.Participate in customer projects, including the definition, management and verification ofSolutions, analyzing the customer's processes and requirements, perform dimensioning,Estimate cost for customer adaptations, prepare and write solution descriptions and secure the Technical functionality and quality of deliveryThis was a highly visible and pro-active role requiring inter-personal skills. It demands constant interaction and presentation with the Key Account Manager and the end customer, in order to understand the operator's business issues, and to be able to find opportunities for evolving our solutions, thereby creating new business. It also demanded good networking capabilities. Show less

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  Rollins Inc

  Jun 2011 - Dec 2011

  Sr. Telecommunication Network Engineer

  Upgraded current Avaya 8700 to 8800 from Communication Manager 3.1 to Communication Manager 6.0.Installed AES server SAL server and upgrade the NICE server application.Added Modular Messaging to all 400 branches. Worked with call center to add new CTI application for customers.

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  Software Specialties

  Jun 2017 - Nov 2018

  SeniorTelecommunication Network Engineer