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Alvin Ung

Alvin Ung

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location of Alvin UngBayan Lepas, Pulau Pinang, Malaysia

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  • Timeline

  • About me

    Enterprise Technical Support Manager 1 at Dell EMC

  • Education

    • Informatics College

      2001 - 2002
      Diploma in Computer Studies (validated by UCLES and NCC Education) Multimedia and the Internet and E-Commerce

    • Informatics College

      2002 - 2004
      Advanced Diploma in Computer Studies (validated by UCLES and NCC Education) Computer Science

    • The University of Nottingham Malaysia Campus

      2005 - 2007
      BSc Computing & Information Systems Computing & Information Systems

  • Experience

    • Dell Technologies

      Jan 2008 - now

      • Enterprise Technical Support Manager 1

        Jan 2020 - now

      • Enterprise Technical Support Advisor

        Jan 2015 - Jan 2020

      • Enterprise Technical Support Sr. Analyst

        Jan 2013 - Jan 2015

      • Enterprise Technical Support Analyst

        Sept 2012 - Jan 2013

      • Client Technical Support Sr. Associate

        Jan 2011 - Sept 2012

      • Client/SMB Technical Support Analyst

        Jan 2008 - Jan 2011

      • DHS Inside Sales Representative

        Apr 2008 - Jan 2008

      • CMG Group - Customer Care

        Jan 2008 - Apr 2008

  • Licenses & Certifications

    • Executive Diploma in Global Leadership

      The Society of Business Practitioners UK
      Jan 2016
      View certificate certificate

    • ITIL® Certificate in Managing Across the Lifecycle (MALC)

      PeopleCert
      Jan 2018

    • Specialist - Implementation Engineer, PowerEdge Version 1.0

      Dell Technologies
      Jan 2019
      View certificate certificate

    • Associate - PowerEdge Version 1.0

      Dell Technologies
      Jan 2019
      View certificate certificate

    • ITIL® Service Transition Certificate

      EXIN
      Jan 2017
      View certificate certificate

    • VeriSM™ Foundation

      EXIN
      Jan 2018
      View certificate certificate

    • VMware vSphere 6.7 Foundations

      VMware
      Sept 2020
      View certificate certificate

    • Dell OpenManage Operate Achievement

      Dell Technologies
      Apr 2024
      View certificate certificate

    • ITIL® 4 Managing Professional Certificate

      PeopleCert
      Jan 2020

    • ITIL® Expert Certificate in IT Service Management

      PeopleCert
      Jan 2018

    • ITIL® Foundation Certificate in IT Service Management

      EXIN
      Jan 2016
      View certificate certificate

    • CCC Professional Cloud Service Manager

      EXIN
      Jan 2019
      View certificate certificate

    • ITIL® Service Strategy Certificate

      EXIN
      Nov 2017
      View certificate certificate

    • ITIL® Service Design Certificate

      EXIN
      Jan 2017
      View certificate certificate

    • ITIL® 4 Managing Professional Transition Certificate

      PeopleCert
      Jan 2020

    • VeriSM™ Professional

      EXIN
      Nov 2019
      View certificate certificate

    • ITIL® Intermediate Certificate in IT Continual Service Improvement

      PeopleCert
      Jan 2018

    • Digital Service Manager Transformation

      EXIN
      Nov 2019
      View certificate certificate

    • ITIL® Service Operation Certificate

      EXIN
      Jan 2017
      View certificate certificate

  • Honors & Awards

    • Awarded to Alvin Ung
      On The Spot Award (ESG Pro RDR Improvement) Dell Jul 2017
    • Awarded to Alvin Ung
      FY13 (Q1) Best CSAT Contributor - Core Client Voice Dell
    • Awarded to Alvin Ung
      FY13 (Q2) Best CSAT Performance Dell
    • Awarded to Alvin Ung
      FY14 (Q1) On The Spot Award - Excellent CE Dell
    • Awarded to Alvin Ung
      FY15 (Q1) On The Spot Award for Best CSAT Dell
    • Awarded to Alvin Ung
      GSD Everyday Hero Award Dell