Felicia Thorn

Experience

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  KISS Nail Lounge

  Dec 2018 - Jan 2021

  Company Owner

  Answer questions regarding services and appointmentsSchedule appointments for all techniciansUse critical thinking to solve client complaintsMaintain salon online booking and websiteCalculate and submit payrollInterview and hire nail techniciansKeep records of all expenses and incomeEnsure all licensing is up-to-date and accurate for nail technicians and the establishmentMaintain salon according to CA State Board of Barbering and Cosmetology laws and regulationsRestock inventory and source suppliesMaintain social media, yelp, and google business pagesSet and adhere to salon budget Show less

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  Open Lot Used Cars

  Sept 2020 - Jun 2021

  Service Writer

  Source the best price for parts requested by techniciansWork with management to decide on the best cars to repair with information obtained by the inspectorRecord and file invoices with corresponding vehicle filesManage technician workflow so there is always another vehicle ready to be worked onHead weekly meetings to report changes in processes and expectations from management while ensuring technicians have the tools and products needed to work efficientlyRecord all returned parts and partner with vendors to verify parts are received and credit memos are issuedMeet with management to report daily productivityAnswer customer calls and schedule appointmentsCommunicate with customers throughout the repair processCreate repair tickets for customers with accurate part and labor prices Show less

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  MeterNet LLC

  Feb 2022 - now

  Field Service Operations Manager

  Coordinate technician schedules to accommodate builder timelines for new installation of water metersPartner with property managers to schedule appointments when changing meters for an entire communityOversaw a team of 10 technicians, readers, and administrative assistants ensuring timely completion of servicesCreate weekly driving routes for meter readers in multiple locationsStreamlined operations by implementing new inventory management processesOversaw the hiring and training of the office teamManage the office team's productivity to hit monthly KPIsAssist other departments as needed to eliminate redundancies and optimize workflows Show less