Catherine S.

Catherine S.

Program Manager Program Management Office

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  • Timeline

  • About me

    Information Technology (IT) Senior Functional Analyst at Serco

  • Education

    • Colorado State University, Ft Collins CO

      -
      Bachelor of Business Administration Concentration Information Systems
    • Carnegie Melon Software Engineering Institute

      -
      Capability Maturity Model Integrated (CMMI) Intermediate
  • Experience

    • JPMorganChase

      Jul 1998 - Jan 2006
      Program Manager Program Management Office
    • Independent Consultant

      Jan 2006 - Aug 2009
      Subject Matter Expert and Consultant
    • Information Innovators Inc. (formerly Creative Computing Solutions, inc.)

      Sept 2009 - Aug 2015
      Consultant
    • Information Innovators Inc. (Triple-i)

      Sept 2015 - Feb 2016
      Operations Oversight Specialist and Consultant

      Facilitated the propensity to set high standards and lead by example to achieve critical and timely objectives. Excelled in process re-engineering, IT service operations and design, service level management, customer satisfaction and requirements management.

    • EGlobalTech, a Tetra Tech Company

      Mar 2016 - Aug 2020

      Department of Homeland Security Network Operations and Engineering Services – responsible for leadership to a team of project managers, whose responsibility is to manage change and upgrades to a Wide Area Network (WAN). Responsibilities include team leadership, vision, coordination, providing analysis of PMO-related operational processes and working alongside Tier II and III network engineering teams. Through leadership and vision, provided IT contract and vendor oversight to obtain and retain value added solutions and efficiencies. Utilized her knowledge of ITIL Service Design, Strategy, and Operations to plan, lead and implement surveillance evaluations focused on measuring vendor performance and reducing operational risk.

      • Deputy Program Manager

        Mar 2017 - Aug 2020
      • Subject Matter Expert and Consultant

        Mar 2016 - Mar 2017
    • Serco

      Sept 2020 - Jul 2023
      Information Technology (IT) Senior Functional Analyst
    • Puyenpa

      Aug 2023 - Feb 2024
      Asset Specialist
  • Licenses & Certifications

    • ServiceNow Fundamentals

      ServiceNow
      Apr 2021
    • ITIL V4 Managing Professional

      AXELOS Global Best Practice
      Oct 2020
    • ITIL V4 Managing Professional

      AXELOS Global Best Practice
      Oct 2020
    • ITIL V3 Expert

      ITIL Certified
      Mar 2015
    • Active SECRET clearance

      Serco
      Jan 2015
    • CMMI Intermediate

      Carnegie Mellon University
      Jan 2006
    • Project Management Professional (PMP)

      Project Management Institute
      Oct 2008
    • Inactive TOP SECRET

      Allied Signal Aerospace
      Jan 1996
    • Lean Six Sigma Green Belt (ICGB)

      DMAIC
      Mar 2004