A.K.M. Saiede

Experience

• 

  ACI Logistics Ltd

  Jun 2009 - Jul 2010

  Executive, Information Services

  1. Accomplished in setting and meeting deadlines, planning and developing methods for computerizing a range of business tasks/processes.2. Providing support of IT hardware, software and networks and inter-networking device like Cisco Routers, Cisco switches, wireless access points, radio/fibre-optic links for WAN connections.3. Troubleshooting, administration and support of Windows, Windows Server and MS Exchange on HP hardware at all levels.4. Install and set up LAN at outlet and Distribution center level across the country. 5. Optimum trouble shooting and problem solving abilities developed.6. Managing the Exchange/outlook email, security, antiviral protection 7. Configuring weighing scale and POS machine.8. Configure and trouble shoots router and various network hardware like Access point, radio link devices, switches, links both logical and physical problems etc.9. To install and set up Back Office Servers running with MS SQL Server 2005, .NET Framework, to install, configure and upgrade 3E application and SAPR/3 ERP. Show less

• 

  Unilever

  Jun 2010 - now

  1. Country IT Infrastructure, service delivery and Management2. Business partnering with different functions3. Change, Problem, Incident, and Service Request management4. IT Budgeting, expense, procurement and Resource Management5. Global Alignment, collaboration and Stakeholders management6. IT Project Management, partnering and collaboration8. Agile environment and BCP9. IP Telephony, Fixed voice and mobile data service management10. Software asset management and licensing11. IT Asset and Inventory management12. Meeting room tech and event support13. JML and IT Clearance14. Stakeholder management15. IT Security operations, vulnerability, and security incident management16. Application support and maintenance for HR, SC17. IT Service Delivery team management18. IT Contract, SLA, service review and partnership management19. SaaS, PaaS, IaaS application management20. FinOps and Cloud cost management, budgeting and forecasting Show less 1. Controlling and monitoring the ongoing service delivery processes and ensuring exact implementation of the planned activities2. To co-ordinate Service Provider resources to ensure that the appropriate level of service is provided3. Management the IT Service Delivery team, taking responsibility for service desk, desktop support, network support and application support.4. Setting up & operating as an Internet Service Provider for Unilever Bangladesh Ltd. with SingTel, Mango, and British telecom.5. Ensure quality and profitable services are performed to the agreed Service Level Agreement.6. To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.7. Maintaining precise work records and preparing standard work reports. Conduct internal research & assessment to determine efficiency and effectiveness of IT processes, methods, policies and programs.8. Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.9. Support for LAN/WAN along with connected CISCO Switches/Routers, Access Points, Wireless LAN Controler (WLC)10. To ensure Service Provider adherence to Service Management principles - ITIL led with (SNow /Remedy); Configuration Management, Problem Management, Change Management, IT Helpdesk function, Release and Version Control Show less

  • Service Delivery Manager

    May 2024 - now

  • Service Delivery Analyst

    Jun 2010 - Sept 2024