Emma G.

Experience

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  Los Gatos-Saratoga Recreation

  Mar 2018 - Aug 2018

  Boat Attendant

  • Assisted in set-up and break down of the rental equipment each day to keep a clean and orderly appearance of the boat center.• Provided customers with rental form agreements and provided safe boating instruction and general information in a courteous manner.• Monitored dock area, distributed life jackets, and ensured proper usage of rental equipment and patron safety.

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  SAP Center at San Jose

  Aug 2018 - Aug 2022

  Usher

  • Provided guests with a consistent level of friendly, impressive service that exceeded their expectations during Sharks hockey games and other SAP Center events.• Controlled admission to events by checking tickets and credentials, and conducted security screening of guests prior to entry into the venue.• Greeted and directed guests to their seats and was responsive to their needs, questions, comments, and complaints.

• 

  Deep Cliff Golf Course

  May 2021 - now

  • Perform administrative tasks such as running reports, communicating with corporate, and assisting with employee onboarding to create productive workflow and support management operations.• Process bi-weekly payroll for a staff of 50 employees using ADP to meet payroll deadlines.• Prepare and deliver daily deposits to keep financial accounts up to date. • Oversee pro shop operations to ensure smooth workflow.• Troubleshoot POS system and issue refunds as needed.• Communicate announcements and pertinent information to employees. • Provided excellent customer service and assistance to internal and external guests to ensure a positiveguest experience.• Utilized POS system to schedule golf tee times, check-in guests, and perform transactions toaccommodate customer needs.• Opened and closed pro shop in accordance with procedures to ensure smooth workflow.

  • Administrative Assistant

    Jul 2023 - now

  • Manager

    Jul 2023 - now

  • Pro Shop Assistant

    May 2021 - Jul 2023
• 

  Rover.com

  Nov 2022 - Dec 2023

  Pet Sitter

  • Provided dog walking, drop-in visit, boarding, and house sitting services• Scheduled meet-and-greets and services with clients• Communicated regularly with clients throughout duration of service in a timely manner

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  University of California, San Francisco

  Jan 2024 - May 2024

  Research Assistant

  • Learned how to conduct studies on the subject of emotions and the mind/body connection.• Collected physiological data using BIOPAC MP150 and other devices.• Edited and scored autonomic data using MindWare Technologies HRV Analysis software and AcqKnowledge.

• 

  SC Johnson Lifestyle Brands

  May 2024 - Aug 2024

  Human Resources Assistant

  • Review, audit, and update the company handbook and articles in the company's employee center service portal (MyHR).• Collaborate with multiple SC Johnson Center of Excellence departments (Benefits, Total Rewards, Employee Relations, Legal, Talent Acquisition) to gather information.• Assist with other projects as needed including Bring Your Child to Work Day and S.C. Johnson’s Future Talent Pipeline program.

• 

  Golden Gate Park Golf Course

  Aug 2024 - now

  Golf Shop Staff

  • Welcome and provide assistance and information to golfers and guests in-person and over the phone in a pleasant, courteous, and professional manner to provide a positive guest experience.• Record and amend tee time reservations in the online reservation system accurately to maximize profitability.• Accurately open, operate, and close the point of sale (POS) system in accordance with standard operating procedures to ensure daily cash count accuracy.