Razvan Dumitrascu

Experience

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  Xerox

  Jun 2005 - Jun 2020

  I am responsible for managing the delivery of services to several client accounts where I must promote the continuous improvement of productivity, quality of services and customer satisfaction.Main responsibilities:• Lead, motivate, mentor and develop team coordinators, business managers and other employees, colleagues in other departments both direct and indirect, to build an environment as efficient as possible. Making sure that responsible and capable people are in the right roles in managing the delivery of services.• To offer leadership and support for new business opportunities, by actively participating in the transition and implementation (including new service offerings)• To offer flexibility and involvement in solving contract development problems (price adaptation, new subcontractors, opportunities to promote the entire portfolio of services)• To set up meetings with the client for the purpose of Account Review - Q1,2 etc. YTE• To build account development plans and service delivery strategies with all active clients.• To make monthly billing annexes for all clients from portfolio (billing service according to contract - services included, minimum required, additional services)• To have "pre and post" contract meetings, so that together with all the departments we can find the best version of the applications adapted to the client's need or infrastructure.• To pay special attention to SLA management and customer satisfaction through installed monitoring applications and maintaining a close connection with the departments of Sales, Legal, Logistics, Service, Helpdesk (restrictions on access to security protocols), web based platform, consumables traceability , proactive alerts, additional contracts etc.• To continuously and demonstrably improve productivity, resulting in increased profitability and value. This way I can demonstrate these savings through cost and profit margin analysis reports (Cost / GP / GM - P&L reports - profit & loss) Show less Ensuring the functionality of all the services established in the clients' contracts from my portfolio- Manages and monitors costs and resources in the area of ​​responsibility to comply with the direction and procedures of the company- Ensuring compliance with company policies and procedures (for example, policies on human resources, procurement, expenses, business ethics)- Making monthly reports on the activity- Manages the delivery of the project, ensuring that the project produces the required results - depending on the purpose, the stages, the desired quality- Continuous and regular monitoring of the progress, to ensure that the project objectives are delivered on time and the necessary results are achieved- Managing escalation and solving common problems- SLA performance and KPI reporting- Establishing 1: 1 meetings with subordinate people- Development of motivational skills within the Technical Team Leaders subordinates- General or Individual Coaching Offer- Conducting semi-annual assessments of subordinate personnel- setting tasks- conducting employment interviews for vacant jobs within the portfolio clients- Direct contact with the support departments - Service / Helpdesk / Financial / Sales / Logistics- direct participation in the development of old or new clients together with the Project Manager and the departments for it- Direct participation in renegotiations regarding the Technical decision Show less Responsible for the functionality of the services provided under contract within An Oil and Gas Company- responsible for coordinating the technicians in solving or preventing the tickets of software or hardware nature on the equipment within the client- management of ASSET type locations of the client from Bucharest + Country by posting engineers or responsible consumables (paper or Xerox equipment consumables)- daily relationship with the client- prioritizing tickets- conducting security courses at work and information obtained- conducting regular courses of SSM and SU- maintenance of SQL servers and applications for monitoring the equipment from a volume / access / data recording point of view- SLA offer according to the contract- carrying out all the development projects within the client together with teams destined with the Project Manager- scanning projects - OCR- administer Windows Server 2010- establishing monthly or semi-annual meetings with subordinate people- appointing monthly meetings with the Hierarchic boss - Operations Team Leader- monthly or periodic reports- Direct participation in negotiations on the Technical Decision of the contract Show less

  • Service Delivery Manager

    Sept 2017 - Jun 2020

  • Operations Team Leader

    Mar 2013 - Sept 2017

  • Technical Team Leader

    Jun 2010 - Feb 2013

  • Contract Coordinator

    Mar 2007 - Jun 2010

  • Technical Support Specialist

    Aug 2005 - Mar 2007

  • Billing Specialist

    Jun 2005 - Aug 2005
• 

  Dacora Print

  Jun 2020 - Apr 2022

  Area Sales Manager

  I am responsible for identifying and managing clients structured in different areas and industries.Main responsibilities:• Offering hardware solutions (equipment) and software (monitoring and RIP applications) related to needs• Selling equipment and achieving the target on different brands in the portfolio.• Identification of the necessary equipment according to the client's industry (wide format printers, lamination and cutting, cutting tables and routers, printing with different technologies - UV, DYE INK, ECOSOLVENT, TONER etc).• Keeping in touch with the company's partners (HP, EPSON, ES-TE, KIP, SUMMA, etc.), participating in various key calls and establishing the market strategy• Offering demonstration meetings on the technical characteristics of the equipment in the portfolio, establishing direct meetings in order to advise and sell equipment depending on the client's field of activity.• Organization and administration of the equipment in the Showroom - monitoring applications / stock of consumables / stock of materials used in the eventual demonstrations.• Realization and conclusion of contracts for sale and purchase of equipment + services offered.• Complete services offered - Equipment / consumables / materials / service.• Tracking and recovering debts from customers• Cost management by transport / consumables / materials optimization• Equipment monitoring application management - Epson Port / Hp Partner Lynk• Introduction / verification / validation - ERP - Mentor• Identification of error codes / possible problems and their reporting through different escalation channels.• Maintaining collaboration and providing support to company departments - service / logistics / accounting / call center• Preparation of monthly activity reports / sales cycles / sales funnel Show less

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  ALSO Group

  Apr 2022 - Jul 2024

  Business Development Manager

  • Develop sales responsibility for Hardware and Supplies in Romania (KPIs: net sales, TGP).• To promote the Focus Brands in relation to the main partners (Ex. Microsoft OEM / Hybrid Hardware Poly + Microsoft Teams / Hardware - HP printing and Supplies)• Define sales and marketing strategy together with national lead, marketing team and product managers for Romania.• Responsible for an efficient sales approach and achieve set monthly and quarterly targets.• Being the contact person for defined focus customers in Romania.• Conduct in-depth business analysis including market analysis and research to define actions to optimize business results.• Be contact person #1 for the vendor locally to drive marketing/sales campaigns.• Build packages of related services and solutions to differentiate in the market (e.g. consumption offering, multi-vendor offerings).• Support local sales organization in short/mid and long term strategy for building reseller breadth and engagement.• Identify and share best practices across the countries to optimize outcomes.• Support central operations teams and European product managers• Conduct live presentations and webinars regarding Focus Brands Show less

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  Canon CEE GmbH

  Jul 2024 - now

  Partner Manager B2C

  • Supporting achievement of budget for assigned partners.• Partner Relationship Management with assigned Partners.• Executing Partner Programme related duties (finding & onboarding new Partners, regular execution of the Programme elements according CCEE guidelines).• Set up and execute Partner Business Plans. Execute Channel enablement activities.• Set up marketing activities plan and monitor execution with partner base.• Set up product and sales training plans for partner base.• Implementation and communication of product marketing promotions.• Continuous monitoring of sales turnover and performance with partner base.• Ensure required reporting (i.e., Stock report, sell out report in a prompt and thorough manner meeting specified deadlines).• Execution based on defined process standards and tools.• Market research analysis and tracking of competitor activities for the assigned territory.• Plan product demonstrations and product trainings.• Sales forecast for assigned partners, facilitate communication on orders, overdues management.• Executing Partner Portal related duties (up to date contact & account information, drive of usage and user experience).• SFDC: local maintenance of required sections according to CCEE guidelines (Pipeline Management, Account & Contact Management).• Lead follows up & progression through certified Partners according to CCEE guidelines.• Identify and address new verticals / customers / top accounts.• Analyze the client's requirements and current environment and generate opportunity for Canon sales.• Presents Canon value propositions to customers, generating demand for Canon products and solutions.• Identify and present solutions & products to identified top accounts.• Project Management until the sales opportunity is closed.• Leading and initiating all activities needed to open opportunity and close sales cycle.• Develops and maintains a customer database. Show less